between the Roles of Contractor and Client
It is essential to distinguish
between client and contractor in the performance of the project, because this
distinction makes the responsibilities of the respective entities clear. It
is also worthwhile to make sure that the determination of needs remains the
sole responsibility of the client. In fact, it sometimes happens that the
client delegates functional choices to the contractor under the pretext of
insufficient technical knowledge (specifically, an organization’s IT service
takes over and heads up the project starting with the statement of needs). Then,
only the client is able to know its users’ needs. A lack of knowledge about
the roles of the two entities creates the risk of creating conflicts in which
each blames the other.
On the other hand, while the
contractor must take into account the initial requirements of the client,
this does not mean that it is able to add new functionalities over the course
of the project itself if it deems appropriate. Howeve,r the client is in
charge of the technical choices, no matter how little they functionally meet
the client’s requirements.
Finally, a client may decide that
an existing product is capable of meeting its needs, buy it, and then turn to
the contractor (e.g., the IT service) for adaptations to the product.
The distinction between contractor
and client is even more difficult if the two entities are part of the same
corporate structure. In cases like this, this makes clear contractual
definition of the respective roles of the two entities even more important.
between Contractor and Client
ensure the smooth running of the project, it is necessary to clearly define
the roles of each entity and to appoint a representative of the client and
the contractor. A project group consisting of the client and contractor’s
project managers, as well as the client delegate, if applicable, should also
meet if necessary to resolve conflicts related to the client’s requirements
or the coordination of the project.
it is essential to establish a training plan that allows the contractor and
the client to have a common language and understanding as to the method of
running the project, conducting interviews or meetings, etc.