A business environment which evolves in a rapidly changing world must evolve and innovate to stay
competitive. IT projects are by their nature at the centre of business innovation and through their
implementation bring about changes in business processes and practices. The human factor is the principle
cause of failure in these types of projects.
Change management (sometimes called
coaching for change serves to enable people to accept changes resulting from the implementation of a new
project and to reduce rejection factors. The term change management sometimes has a pejorative connotation,
and may be replaced by the term "innovation steering".
Change management involves
anticipating risks, defining and designing an approach which allows the implementation of a solution under optimal
circumstances. Change management approaches are generally based on the following three ideas:
- participation: involve users from the beginning of the project, with the main goal of taking their advice
into consideration and making the end result match their expectations
- communication: putting in place a means of communication for the duration of the project which enables
company role-players to understand and accept future changes, as well as informing them about the progress of the
- training: ensure users have acquired the necessary theoretical and practical knowledge
The involvement and participation of people in this approach is a key factor for success, change
management should not be seen as limited to training and raising awareness.
Gestión de cambios
Conduite du changement
Gestione del cambiamento (Change management)
Gestão da mudança