A hard drive disk is a hardware memory device; merely connecting it to the computer does not make it appear on your computer. You have to make it readable for any operating system to recognize it. Firstly, the free space must be organized: for this you need to create a partition for data sectoring. After partitioning, you need to format it. It will then install a specific file system for detecting file types, store, and manage space allocation of files in the partitioned sectors. Once these two steps completed, the operating system will recognize the hard drive disk. However many are still having problems: if that is the case, you will need to contact Seagate directly. Your hard drive disk may need a firmware update which Seagate will perform before sending it back. In case of hard drive issues, Seagate will recover the data from the hardware at a cost. If your hard drive falls under the 5 year warranty you can contact the Seagate representative and ask for a case number for the hardware and contact details for the data recovery team. You will need to send your device away so a technician can take a look at it and potentially send you a replacement.
The person on the telephone verified my drive was under warranty (5 years) and asked numerous questions on how I had tried to get the drive to work. Among the things I pointed out was that the Seagate site listed my drive as needing new firmware but I was unable to apply this since the drive was not being detected by my computer. He then said that I could return the drive and they would ship a replacement.
I then said that it was my understanding that Seagate would apply the firmware and recover the data when necessary. He then said that data recovery would be at a cost and the drive would be returned in about 5 weeks.
Seagate strongly recommends customers proactively update all affected drives to the latest firmware. If you have experienced a problem, or have an affected drive exhibiting this behavior, please contact your appropriate Seagate representative. If you are unable to access your data due to this issue, Seagate will provide free data recovery services. Seagate will work with you to expedite a remedy to minimize any disruption to you or your business."
He then said that he would check. He then came back and said that he would give me a case number and for me to contact their data recovery operation. He said that what would happen is that the firmware would be applied and if the drive works it will be sent back. If not, I will be contacted to determine if I want to have the data recovered ($500-$3000). If not, the drive will be returned and I could obtain a new drive as part of the warranty exchange.
I got the impression that either the tech was not up-to-date on this drive's problem because he had to check (how could he NOT know with so many drives having this problem for many months?) or that this was some kind of first-line-of-defense (drive exchange) or he was just not concerned & was simply going through a routine (I suppose being in tech support does that to you over time).
When I contacted the data recovery department, the polite man said he did not recognize the case number. Never a good sign. I was asked where I got that number from. I replied tech support. He seemed puzzled. I told him that I was given his telephone number and that he would have the case number. He then asked me to describe what was wrong with the drive, etc. I was directed to an online site form and asked to complete it and to include the case number. Instructions are provided on how to package and return via UPS. When the drive is received and evaluated a technician will contact me with more information.