How To Change or Recover Your Live Account Password

November 2017

This article focuses on how to change or recover a lost or forgotten Windows Live Messenger password.

Regularly changing your MSN account password is an important way to prevent other people from trying to decrypt it, particularly when you use public or shared computers. You should always keep a record of your passwords outside of your computer in case you forget it.


Changing Your Password for Windows Live Messenger

Sign in to Windows Live Messenger, and open your email account. Once your mailbox is open, select Options in the upper-right corner of your screen.


Under Manage your account, select View and edit your personal information. Your personal information should now be displayed, as well as a section labeled Password reset information.

Click Change next to Password: *******. Another window will pop up prompting you to enter your current password and type in your new one.

N.B. If you want to be prompted to change your password regularly, tick the box labeled Make my password expire every 72 days.

Finish by clicking Save.

Recovering Your Password for Windows Live Messenger

If you have forgotten your Messenger password, there are three ways to recover it.

Via Your Secret Question

When signing up for your account, you were asked to choose a secret question from a list and provide an answer. You can use this option to recover your password by selecting Forgot your password? on the sign-in screen. Alternatively, you can click here.

Enter your email address and complete the captcha, before clicking Continue.

When asked to choose the password reset option, select Use my location information and secret answer to verify my identity. Choose your location from the list, and enter your secret answer in the required field. Click Continue.

Via Your Alternate Email Address

If you do not remember the answer to the secret question, you may also try to recover your password via your alternate email address.


Choose Send password reset instructions to me in email > Alternate email address > Continue. You will receive a message indicating that the password reset instructions were sent to your alternate email address.

You should now check your alternate email account to access the reset instructions.

Copy the provided link in a new browser to confirm the request. Confirm your identity, and enter your new password.

Via the MSN Messenger Password Recovery Program

N.B. This program will recover your password by decrypting it. It is only compatible with MSN messenger. Windows Live Messenger 8 can find the Windows Messenger passwords that have been saved on your system. This software will only work if you have checked Remember me and Remember my password when signing in to Messenger.

Download the software here. When it is complete, simply run the program and click Recover Password.

Image: © Microsoft.
Published by jak58. Latest update on November 20, 2017 at 04:18 AM by owilson.
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