iTunes won't connect to the internet

December 2016





Issue

When I try to connect to iTunes store the following dialog opens up: "iTunes could not connect to the iTunes store, make sure your network connection is active and try again". What can be done to solve this issue?

Solution

  • Right-click on the Internet Explorer icon, the click Properties > Connections > LAN settings .
  • In that window uncheck all the options, if you notice any option selected.
  • If the problem persists, then click on the below link and follow the instructions from this link http://support.apple.com/kb/TS3297.


Thanks to jack4rall for this tip.

Related :

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