Uninstall Norton - Symantec (All versions)

October 2016

Here below, you will learn about the different methods to uninstall Norton antivirus (all versions) from your system.

The Norton Help Center

Access the Norton help center: https://support.norton.com/sp/en/us/home/current/info.

Norton Removal Tool

Norton Removal Tool can be downloaded here.
This software was specially designed to removed Symantec products.

For pre-installed versions (OEM version) of Symantec 2005

Read this article: How to uninstall Norton AntiVirus / Norton Internet Security?.

Uninstall other versions

1.Disable/stop the program in the "Systray" (right-click on the taskbar icon > Exit).
2.Stop and disable all services related to Norton antivirus
  • Start > Run: services.msc

The list of services to be disabled:
  • Savscan.
  • Norton Unerase Protection.
  • Symantec Event Manager.
  • Symantec Network Drivers Service.
  • Symantec Network proxy.
  • Symantec Password Validation Service.
  • Norton AntiVirus Auto Protect Service.
  • Symantec Setting Manager
  • ScriptBlocking Service
  • SymWMI Service
  • Norton

3.Kill all related process in Task Manager:
  • SAVScan.exe
  • ccSetMgr.exe
  • SNDSrvc.exe
  • SPBBCSvc.exe
  • SBServ.exe
  • ccEvtMgr.exe
  • navapsvc.exe
  • NPFMntor.exe
  • symlcsvc.exe
  • ccApp.exe
  • ccProxy.exe
  • ccPwdSvc.exe
  • ccSetMgr.exe
  • SymWSC.exe

4.Delete the entries in MSCONFIG
  • Go to "Start"> Run: msconfig > "Startup" section
  • Remove entries related to Norton.
    • [CcApp] "C: Program Files Symantec SharedccApp.exe"
    • [Symantec NetDriver Monitor] C: PROGRA ~ ~ 1SYMNET 1SNDMon.exe
  • Restart your PC.

5.Uninstalling the Norton software suite.
  • Start your PC in administrator mode.
  • Then go to the "Start Menu" > Control Panel > Add/Remove Programs
  • Look for: Norton antivirus > Right click > Uninstall.
  • Restart your PC, if you are requested to do so.
  • Then repeat the process for other Symantec programs (Live Reg and Live Updates)

6. Remove the remaining traces of Norton
  • Norton Symantec will leave plenty of traces on your hard drive, you must manually remove these entries:
    • C:\Program Files\Symantec
    • C:\Program Files\Norton
    • C:\Program Files\Fichiers communs\Symantec
    • C:\Documents And Settings\Votre compte\Application Data\Symantec
    • C:\Documents And Settings\All Users\Application Data\Symantec
    • C:\Documents And Settings\Administrateur\Application Data\Symantec

7. Remove obsolete regristry keys.
Your can now install a new antivirus
8. Quick method using HijackThis
  • Download and run HijackThis.
  • Locate and remove keys related to Norton Antivirus.

O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - D:ProgrammesNorton AntiVirus 2003NavShExt.dll 
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - D:ProgrammesNorton AntiVirus 2003NavShExt.dll
O4 - HKLM..Run: [ccApp] "C:Program FilesFichiers communsSymantec SharedccApp.exe"
O4 - HKLM..Run: [ccRegVfy] "C:Program FilesFichiers communsSymantec SharedccRegVfy.exe"
O4 - HKLM..Run: [SSC_UserPrompt] C:Program FilesFichiers communsSymantec SharedSecurity CenterUsrPrmpt.exe
  • By deleting these keys, you will also stop the related services:

O23 - Service: Symantec Event Manager - Symantec Corporation - C:Program FilesFichiers communsSymantec SharedccEvtMgr.exe 
O23 - Service: Symantec Password Validation Service - Symantec Corporation - C:Program FilesFichiers communsSymantec SharedccPwdSvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - D:\Programmes\Norton AntiVirus 2003\navapsvc.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\FICHIE~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec\Shared\Security Center\SymWSC.exe
  • Your machine will restart, check if the below services have been disabled:
    • SAVScan
    • Norton Unerase Protection
    • Symantec Event Manager
    • Symantec Network Drivers Service
    • Symantec Network roxy
    • Symantec Password Validation Service
    • Norton AntiVirus Auto Protect Service
    • Symantec Setting Manager
    • ScriptBlocking Service
    • SymWMI Service
  • Uninstall the Norton (see above).
  • Remove the remaining traces of Norton antivirus
  • Run JV16 PowerTools tool.
  • Install a new antivirus!

Related :

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