Outlook - Hyperlinks issues

October 2016


You are encountering one of the following issues under Outlook:
  • Nothing happens when clicking on hyperlinks.
  • Clicking on the links will open the browser, without loading the webpage.

Several solutions are available:

Solution 1

The simplest solution is to configure Internet Explorer as the default browser.
  • Open "Internet Explorer", click on "Tools" then "Internet Options."
  • Go to the "Programs" tab, verify that Internet Explorer is the default Web browser.
  • Click on "Make default" then apply.
  • It is also possible to configure this option from the Control Panel.
  • Open "Add/Remove Programs", click the "Set Program Access and Defaults".
  • Go to the "Custom" tab, select the "Internet Explorer" browser, confirm with OK.

Solution 2

The trouble opening links may also be due to incorrect values of the "urlmon.dll" file
  • Close any running programs.
  • Click on Start > Run
  • Type "RegSvr32 urlmon.dll" and then click OK.

The following message shall be displayed: ""DllRegisterServer in urlmon.dll succeeded"
Restart the computer and check the functionality of links.
If the problem still persists, you need to repeat the operation using the following commands:
  • RegSvr32 Mshtml.dll
  • RegSvr32 Actxprxy.dll
  • RegSvr32 Oleaut32.dll
  • RegSvr32 Shell32.dll
  • RegSvr32 Shdocvw.dll
  • RegSvr32 Msjava.dll
  • RegSvr32 Browseui.dll

Solution 3

Internet Explorer 7

  • Open Internet Explorer, click on Tools then Internet Options.
  • In the "Advanced" tab, click "Reset".
  • Apply and restart the computer.

Internet Explorer 6

Here is a free utility called "Power IE6" designed for troubleshooting, repair and optimize Internet Explorer 6. Power IE6 can be used with Internet Explorer 7 too.

Related :

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