BlackBerry - Voicemail icon is missing

December 2016


The voicemail icon has disappeared from my BlackBerry Bold. I can send SMS messages, but won't receive any of them.
Upon accessing the inbox, the following message is displayed:
"Uncaught exception: java.lang.NullPointerException". 

Upon accessing the outbox, the following message is displayed
Uncaught exception: DSSMA: invalid state (5): 60 


First back up all your important information (contacts, files, documents, ...etc).

Then go to:
  • Options.
  • Security Options.
  • General Settings.
  • press menu button and choose: Wipe Handheld.
  • Choose: Continue.
  • Write "blackberry" and confirm.
  • This will reset your BlackBerry.

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