Outlook - Tracking your emails

December 2016

Add tracking information to e-mail

Outlook provide several tools to track your emails:
  • Delivery and read receipt: receive notifications upon delivery or opening (reading) a message.
  • Vote: To answer by Yes or No to a simple survey or add other voting buttons . Results are tracked and counted.
  • Follow-up actions: to apply a flag to a message that requires action on your part or that of a recipient.

Delivery and read receipt

A delivery receipt confirming that the email has been delivered to the inbox of the recipient, but it won't indicate if recipient has not seen or read the message. A

read receipt tells you that a message has been opened. In both cases, you receive a notification message in your inbox.
It should be noted that the message recipient can refuse to send a read receipt (this option may be set as default). In addition, some email programs do not support the sending of read receipts. To add a delivery or read receipt in your emails:
  • Go to the Options tab > Tracking
  • Check:
    • Request a Delivery Receipt
    • Request a Read Receipt

Voting buttons

Under Outlook 2010, you can easily conduct a survey by including voting buttons in your email messag The votes of the recipients will be send to your inbox.
  • In the message window, go to the Options tab > Tracking
  • Click Use Voting Buttons and choose one of the following:
    • Approve;Reject : to be used for an application or proposal.
    • Yes, No : Where only 2 possible anwers are available.
    • Yes, No, Maybe: this voting option offers recipients with a third choice.
    • Custom: to create your custom response buttons.

Add a flag to a message

  • You can add a flag to a message (as a reminder):
  • Simply right-click on the small Flag icon next to the message of your choice and choose your settings:

Original document published on CommentcaMarche.net

Related :

This document entitled « Outlook - Tracking your emails » from CCM (ccm.net) is made available under the Creative Commons license. You can copy, modify copies of this page, under the conditions stipulated by the license, as this note appears clearly.