Android - Error 491

November 2016

Android - Error 491

"Unable to download application - Error 491".
If you encounter the error 491, it probably means that your phone no longer recognize your Google account.
To solve this issue:
  • Go to Settings > Applications > All
  • Select the "Google Play Store", then clear the cache and delete the data.

If the above manipulation doesn't solve the issue, follow the below procedure:
  • Go to "Settings" > "Accounts" > "Google".
  • Delete the current account.
  • Reboot your phone and re-sync your Google account.

Related :

This document entitled « Android - Error 491 » from CCM ( is made available under the Creative Commons license. You can copy, modify copies of this page, under the conditions stipulated by the license, as this note appears clearly.