HP Fingerprint Reader - Common Issues

October 2016

HP Laptops that come with the integrated Fingerprint reader require device drivers and application software to be installed in order to be able to use the Fingerprint reader device properly. Most of the HP Fingerprint reader common issues can be solved by reinstalling drivers or rolling back the already installed hardware device drivers. The BIOS settings may also have to be reset in some cases. Follow the instructions particular to the laptop to reset the BIOS settings to factory settings. Most of the HP Fingerprint reader common issues can be solved easily.

Moving from XP or Vista to Windows 7

Some HP laptops come with an integrated fingerprint reader. To make the transition to Windows 7, you will need to install the relevant drivers.


  • Ensure that the file "SwSetup" is present on your hard drive C: (where ] Windows Vista was originally installed)
  • For Windows 7, open the Device Manager
  • Go to the category "Biometric Devices" and uninstall the driver "Validity Sensors"
  • Then download this: Digital Persona
  • Install it, restart your PC and go to Device Manager
  • Click "Action" then "Search for hardware changes"
  • Windows will automatically install the drivers for your fingerprint reader.


  • Tested on a DV7 1070ef with Windows 7 and valid for all HP PCs with a Validity Sensors fingerprint reader .

    Restore a HP Pavillon Fingerprint reader

    Solution 1

    Download and reinstall drivers.

    HP only lists a fingerprint driver for Vista (AuthenTec Inc. AES2501 Fingerprint Driver).

    You can download it here

    Solution 2

    Rollback drivers
    • First go to Device Manager (right click on My Computer, go to Manage > Device Manager)
    • Click on "Personal identification device"
    • Locate the AuthenTec Inc, right click > Properties
    • Go to Driver > Roll back driver

    Thanks to xpcman and unknwn for these tips.

    Solution 3

    Manual method

    Note: This procedure (prescribed by a user from the forum) requires the dismantling of your laptop and resetting the BIOS.

    In some cases this may void the warranty of the hardware piece.

    So be very careful about proceeding further and take note that Kioskea can not be held in anyway responsible for any damage done to your hardware after following these instructions

    The two main steps are:
    • 1. Release the 'flea' (static) power from hardware components
    • 2. Reset the BIOS

    Procedure 1: Release the 'flea' (static) power from hardware components

    A static discharge is done to remove all the static charge that may have been stored on your notebook, as this static charge can interfere with the applications running in the processor and may cause such issues.
    • 1. Disconnect the power cord from the Notebook
    • 2. Remove the battery as instructed below
    • 3. Slide and hold the battery release latch to the unlock position
    • 4. Use your finger to grasp the notch on the bottom of the bezel and slide the battery out of its bay
    • 5. Press the Power button for 30 seconds and release
    • 6. Reset the Battery as instructed below
    • 7. Slide the battery into the battery bay until the release latch clicks
    • 8. Connect the AC Adaptor, and press the Power button for 5 seconds to turn the Notebook on

    Step 2: Remove all external devices and reset BIOS to defaults :

    This step would make the notebook hardware to revert back to factory specified electrical and thermal operating limits.
    • 1. Power on your notebook
    • 2. Immediately press the F10 key on the keyboard to enter the system BIOS menu
    • 3. Press the F9 key to reset the BIOS defaults
    • 4. Press the F10 Key to save the changes and restart the computer

    Thank to Ralph1951 for this one.


    Related :

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