Error with iTunes 64-bit

October 2016

64 bit iTunes for Windows Vista and Windows 7 operating systems is available for free and can be used to connect the iPod. However, there may be errors when connecting the iPod with the 64 bit iTunes. Uninstalling and re-installing the 64 bit itunes again will not solve the issue. The error is related to software compatibility and can be solved quite simply. The AppleMobileDeviceSupport64.msi in the installation package must be run in the compatibility mode for previous versions of Windows. This will repair the installation of the iTunes 64 and remove the 64 bit iTunes error when connecting the iPod.


I keep having this problem with iTunes when I try to connect my iPod Touch to iTunes. I keep getting this error message: "This iPod cannot be used because the required software is not installed".

What I did:
Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes.
I have already done this required step about a hundred times and I am still getting this same error so if you have any idea of what I can do please help.


I was running the 64-bit version if iTunes, and I did uninstall and re-install just to make sure -- no luck. Turns out there's a really easy solution, I'll spare you the detail of how I figured it out, but if you encounter the same issue, here's the solution:
  • 1) Using WinRAR (or any other decent archiving program), extract iTunesWindows64Setup.exe
  • 2) Right click on AppleMobileDeviceSupport64.msi and choose Properties.
  • 3) Switch to the Compatibility tab and check the "Run this program in compatibility mode for:" box, and select your only option, "Previous versions of Windows", in the drop-down box.
  • 4) Click OK
  • 5) Double click the AppleMobileDeviceSupport64.msi
  • 6) Tell it to Repair your current installation
  • 7) Done!

Download iTunes for Windows Vista and Seven 64-bit here


Thanks to Kia for this tip on the forum.

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