Retrieve an hacked /stolen steam account

October 2016


Your steam account has been hacked? Here below arre the procedures to retrieve it back!


Documents needed

What documents should I prepare? All the necessary information are on this page
  • If your games were purchased in a store, better include a digital photo or scan of your cd key with your steam account name written on the quick reference card or sticker on the CD key, with code in permanent ink.
  • If your purchase was made through Steam, provide the type of card used (Visa, Mastercard, American Express), your full name, expiry date and also the last four digits of the credit card used for your purchase.
  • If you bought your games on Steam via PayPal, providing the payment information of the owner's PayPal account (name and address) as well as the PayPalPayerID

Registration on the Steam support page

Request for account recovery

  • Go to this page: https:
  • Login to your account
  • Then click on "Ask a question" just above the Steam logo.
  • From there you can submit your request.

Thanks to spe2d for this tip

Related :

This document entitled « Retrieve an hacked /stolen steam account » from CCM ( is made available under the Creative Commons license. You can copy, modify copies of this page, under the conditions stipulated by the license, as this note appears clearly.