Why doesn't CCM help recover lost passwords?

December 2016

Due to security reasons, CCM cannot help in the recovery of lost passwords or digital identification keys. Unfortunately, it is very difficult to prove that such a request is a legitimate password recovery request and to ascertain that the user has really lost their password. The ubiquity of malicious activity on the internet poses threats for both identity theft and piracy/hacking, both of which are illegal activities. Even if a user is successful in proving their identity, CCM will refrain from answering related queries on the forum due to the visibility of the request.


CCM Does Not Offer Password Recovery

CCM members cannot help you to recover a password with any operating system including Windows, Mac, Linux or other. The same rule applies to digital codes or other systems which require password identification. Note that digital codes include BIOS passwords. If you have purchased a second-hand laptop, we suggest that you look in the manufacturer's ownership transfer program or reset your password.

In addition, even when an issue is resolved, the message thread remains visible on our forum. It can be found with a simple search engine search, and used again by a malicious person for the purposes of hacking or any number of other serious computer crimes.

The only solution we can offer is to be careful, write down your password, and keep it in a safe place.

What is Pirating or Hacking?

Pirating or hacking a password is an attempt to enter a system or identify oneself in a system without the authorised identification, in order to obtain restricted information or to perform other actions that jeopardizes a system's security.

Did I Commit an Act of Piracy or Hacking?

You may be totally unaware that the action which you are attempting is illegal. Should you attempt to enter a system without proper and legal identification, it is an act of piracy.

Risks in Pirating or Hacking a Password

There are many risks in pirating or hacking a password. These risks may include:


Legal consequences: Most countries have adopted strict legislation against cybernetic piracy and hacking, with severe penalties. Penal codes vary from one country to another. Most prescribe fines, imprisonment and in some instances even corporal punishment.

Reprisals by the system owner: Reprisals may be of a physical, moral or technical nature. For example, you may be confronted with a more technically-savvy person, and your malicious action may be turned against you.

Being restricted to exercise your profession in specific domains over a number of years.

Password Recovery Solutions

Before making any attempt to recover your password, do ensure that you are entering the correct password associated with account. Check that all uppercase and lowercase letters are correctly input, that no keys are sticking on your keyboard, and even check to make sure your digital keyboard is correctly set (QWERTY or AZERTY).


If you are still experiencing issues with your password, we suggest contacting a site administrator. If you are a Windows XP or Microsoft administrator account holders, you can head to Microsoft's support forum. Users supported by Windows 2000 or an earlier version should read our FAQ.

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