Report

Password reset code does not work

Ask a question DaveHarp 2Posts Saturday September 16, 2017Registration date September 16, 2017 Last seen - Last answered on Sep 17, 2017 at 04:07 AM by Ambucias
My wife went to log into her facebook and it told her that her password was an old one and prompted her to click for a password reset code. She clicked for the reset code, and received the code. As soon as she tried entering the code, Facebook said she had entered the wrong code too many times and that she must wait and try again later. This was the very first time she even entered the code. Yes, it was the right code, but Facebook does not recognize it. This was yesterday, and when tried it again today, Facebook sent her the exact same code and it STILL doesnt work!! By the way, the password she originally entered was THE RIGHT ONE as it is the only password she has ever had for the account. No idea why Facebook will not let her use her password, or why Facebook does not even recognize the reset code they sent her.
Helpful
+0
plus moins
I suggest that the account has been hacked.

Click on the below link. You can find all the information to help you recover your hacked Facebook account:
https://www.facebook.com/hacked
Leave a comment
Helpful
+0
plus moins
Already did that. Took us back through the whole cycle of sending us a three digit code. When we put the code in, it says we entered the wrong number and try again later.
Leave a comment
Helpful
+0
plus moins
Is the page online now?
Leave a comment

Member requests are more likely to be responded to.

Members can monitor the statuses of their requests from their account pages.

A CCM membership gives you access to additional options.

Not a member yet?

Sign up now. It takes less than a minute and is completely free!