I hope this helps:
We don't reset password, or advocate for users, so please understand, you must deal with the service that you are having issues with, WITH THE SERVICE you are having issues with.
We are CCM.NET, and we try to assist others when they are having issues with modern technical things. We cannot, though assist with FORGOTTEN, or LOCKED accounts. I hope the link posted at the first of the post is helpful, as that is about as far as this route goes.