Report

Laptop producing sounds

Ask a question nottechy - Last answered on Nov 1, 2017 at 05:55 PM by Ambucias
Hello, I am using an Asus Laptop, Model X455L. I bought it last year, 2016 for educational use.
I am worried of what has happened. I downloaded a torrented movie. After, I played it. I noticed that there is another set of sounds that’s playing like I am playing 2 movies at one time but I’m not. I paused the movie and closed (exit) the google chrome, everything that was open except the movie player. But the sound is still there. I tried closing the movie player, and still the sound is there. It’s not like a normal sound. It’s like in a movie where theres a conversation with people.

I want to ask what’s the problem with my laptop and how can I possibly fix this. I am suspecting there’s someone hacking in my laptop or something. There’s this trojan thing that was discussed in our subject. It says that it creates a backdoor in your system and that it can access your files. I’m hoping this is not it.

Sorry for my english. Not my mother tounge but I hope you understand what I meant. Also, I am not techy, so please help me with my problem. I hope someone can reply as soon as possible. I am seriously worried. I couldn’t find any solution on the internet.

Helpful
+0
plus moins
It sounds like you got malware from the Torrent and now you have another window open in your browser. A good anti-malware program like Malwarebytes can clean out these programs. It will need to clean-out the "browser helper" malware and any malware Registry entries.

Good Luck
Leave a comment
Helpful
+0
plus moins
Hi

To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report.

1. Open this link and download ZHPDiag :
http://www.nicolascoolman.fr/download/zhpdiag/
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

(For Vista, Win 7 and 8 users, click right to ensure you execute with admin right)

4. Double click on the short cut ZHPDiag on your Destktop.

5 Click on scan
Wait for the tool to finished (maybe a long time)

6. Close ZHPDiag.

7. To transmit the report, click on this link :

http://www.tinyupload.com/index.php

8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).

9. Copy the url link obtained from tinyupload and paste it here in your reply.
Ambucias

CCM Moderator and Virus/Security Contributor
Leave a comment

Member requests are more likely to be responded to.

Members can monitor the statuses of their requests from their account pages.

A CCM membership gives you access to additional options.

Not a member yet?

Sign up now. It takes less than a minute and is completely free!