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Account Recovery

Ask a question MARIA VANDERHEYDEN - Last answered on Nov 9, 2017 at 04:44 PM by Ambucias
Hello,
I have been trying to sign into my Yahoo account for a long long time you sent me an e-mail to change my password because something was hacked unfortunately I did not change my email password I need help I do not had the same phone number so I can't receive the retrieval please contact me if you can through my Gmail account which is ***@*** have been trying for a very long time and want to retrieve and use my Yahoo account please help me. My Yahoo account was ***@***


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Hello,

We are ccm.net, not Yahoo, so we hadn't sent you an email to change your password.
Here is an article explaining you how to recover your account: http://ccm.net/faq/36332-how-to-recover-your-yahoo-mail-account
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Unfortunately, if, when you created the account, you have not registered an alternate recovery email address to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.
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