Trying to log in to Facebook on my new phone

Stephanie s Carnahan - Dec 7, 2017 at 10:51 AM - Latest reply: Ambucias 47684 Posts Monday February 1, 2010Registration dateModeratorStatus December 11, 2017 Last seen
- Dec 7, 2017 at 05:31 PM
Hello,


I'm trying to log in to Facebook on my new phone. It says that it is sending me a new password code and it doesn't come thru. How do I find help?
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Ambucias 47684 Posts Monday February 1, 2010Registration dateModeratorStatus December 11, 2017 Last seen - Dec 7, 2017 at 04:51 PM
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Where does it say the code is being sent?
Stephanie s Carnahan - Dec 7, 2017 at 04:56 PM
To SMS text messaging. My account is set up with my phone #
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Ambucias 47684 Posts Monday February 1, 2010Registration dateModeratorStatus December 11, 2017 Last seen - Dec 7, 2017 at 05:07 PM
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You say that account is set up with your phone number, is it the same number as your new phone or old phone?
Stephanie s Carnahan - Dec 7, 2017 at 05:09 PM
Same number on both. Can't remember my password.
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Ambucias 47684 Posts Monday February 1, 2010Registration dateModeratorStatus December 11, 2017 Last seen - Dec 7, 2017 at 05:13 PM
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When is the last time you successfully accessed your account?

Did you logout of your Facebook account on your old phone before trying to access on your new phone?

Do you still have your old phone and is it connected?
Stephanie s Carnahan - Dec 7, 2017 at 05:23 PM
My old phone was run over.. won't turn back on. I did not log out of Facebook on it
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Ambucias 47684 Posts Monday February 1, 2010Registration dateModeratorStatus December 11, 2017 Last seen - Dec 7, 2017 at 05:31 PM
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I would think that the problem comes from the fact that you have not logged out. Despite of the same phone number, the sms may be sent to the flatten phone as Facebook recalls internet protocol on devices.

I repeat my question: When is the last time you successfully accessed your account?

If you search for Facebook can you see your page online?
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