Connected to internet but can't browse

sanwal1 3 Posts Tuesday December 19, 2017Registration date December 20, 2017 Last seen - Dec 19, 2017 at 11:49 AM - Latest reply: Ambucias 48841 Posts Monday February 1, 2010Registration dateModeratorStatus January 19, 2018 Last seen
- Dec 20, 2017 at 04:09 PM
Hi, I am using windows 8 and my desktop browser are not browsing any sites. I think It started to happen after installation of acrobat reader since then i am facing this difficulty, browsing on all other devices like (laptop, mobile, tabs) works fine but its only my computer that is infected with this issue. I have tried many thing such as uninstalled acrobat reader, all the CMD commands that are related with reseting ip logs, catalogs, winsock, changing dns of ethernet adapter, resetting router and updating network drives but none these methods worked. when i restart the computer browser works for a few second but after that it keeps giving errors like dns_probe_finished no internet, ERR_connecting_internet this problem is causing me great loss of time. Please help me if any one have a solution. Thanks
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ac3mark 8635 Posts Monday June 3, 2013Registration dateModeratorStatus January 19, 2018 Last seen - Dec 19, 2017 at 04:53 PM
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OK, so where did you get the acrobat reader that you installed? Did you read all of the splash pages, or did you just click next? If you just clicked next, then you agreed to a bunch of malware, and you need to go into remove programs, and UNINSTALL any programs that were installed on the same day as your READER!
sanwal1 3 Posts Tuesday December 19, 2017Registration date December 20, 2017 Last seen - Dec 20, 2017 at 10:29 AM
Thanks for your reply. I downloaded acrobat reader for free from some site and before installing the product i read all the splash screens carefully and installed no other products with it other than adobe products like adobe creative cloud etc. and i have uninstalled all related products still the problem continues.
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Ambucias 48841 Posts Monday February 1, 2010Registration dateModeratorStatus January 19, 2018 Last seen - Dec 19, 2017 at 05:54 PM
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Hi

As ac3mark says, if you got Acrobat Reader from a strange source, I doubt that your machine has been infected.

Go to command prompt
In the Black Command Box Type: netsh int ip reset c:\resetlog.txt

Hit Enter Key

Restart the computer and try to log in and browse the Internet.

If the problem persists, continue using these steps.
In command prompt

In Black Command Box Type: netsh winsock reset

Hit Enter Key
sanwal1 3 Posts Tuesday December 19, 2017Registration date December 20, 2017 Last seen - Dec 20, 2017 at 10:32 AM
Thanks for your reply. I have already tried all of these commands but none of them does the work permanently. when i first faced this issue i resolved it temporarily for a week by installing avg but now it appeared again and avg cant fix it now even updating the network driver won't work as well
Ambucias 48841 Posts Monday February 1, 2010Registration dateModeratorStatus January 19, 2018 Last seen > sanwal1 3 Posts Tuesday December 19, 2017Registration date December 20, 2017 Last seen - Dec 20, 2017 at 04:09 PM
To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report.

1. Open this link and download ZHPDiag :
http://www.nicolascoolman.fr/download/zhpdiag/
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

(For Vista, Win 7, 8 and 10 users, click right to ensure you execute with admin right)

4. Double click on the short cut ZHPDiag on your Destktop.

5 Click on scan
Wait for the tool to finished (maybe a long time)

6. Close ZHPDiag.

7. To transmit the report, click on this link :

http://www.tinyupload.com/index.php

8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
9. Copy the url link obtained from tinyupload and paste it here in your reply.
Ambucias
CCM Moderator and Virus/Security Contributor
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