WD My passport not recognized

Kyeyuneg 2 Posts Thursday December 21, 2017Registration date December 21, 2017 Last seen - Dec 21, 2017 at 05:43 AM - Latest reply: Ambucias 48868 Posts Monday February 1, 2010Registration dateModeratorStatus January 20, 2018 Last seen
- Dec 30, 2017 at 07:12 AM
Hi guys,

I have had my 1TB WD hard drive for over 4 months and it was working fine until this week. I tried connecting it to 2 computers but there's nothing.
It doesn't show any light or make a sound when i connect it but when i touch it, i feel like something vibrating a little (i think which means there's power going in i'm not sure)
i really need to get my school work off the drive as soon as possible. Please help.
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Ambucias 48868 Posts Monday February 1, 2010Registration dateModeratorStatus January 20, 2018 Last seen - Dec 21, 2017 at 05:51 AM
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Hi

It looks like a hardware failure to which only WD would have a solution for you.

Here is the address:

https://support.wdc.com/cat_products.aspx?ID=3&lang=en&i

Good luck
Kyeyuneg 2 Posts Thursday December 21, 2017Registration date December 21, 2017 Last seen - Dec 21, 2017 at 05:53 AM
Thanks Ambucias. Let me try that.
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nathanwirth 170 Posts Thursday May 22, 2014Registration dateContributorStatus January 18, 2018 Last seen - Dec 27, 2017 at 11:53 PM
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It's just a clear case of physical damage. When the drive starts making noise when connected to the system then it means the internal part of the drive is damaged. Now its time to replace the drive.
Ambucias 48868 Posts Monday February 1, 2010Registration dateModeratorStatus January 20, 2018 Last seen > Kyeyuneg - Dec 29, 2017 at 05:17 PM
Did you contact WD?
Kyeyuneg > Ambucias 48868 Posts Monday February 1, 2010Registration dateModeratorStatus January 20, 2018 Last seen - Dec 29, 2017 at 08:03 PM
I failed to find the serial number and the person with the receipt threw it away. So I have to take it to a technical expert but I haven't had the chance to.
Ambucias 48868 Posts Monday February 1, 2010Registration dateModeratorStatus January 20, 2018 Last seen > Kyeyuneg - Dec 30, 2017 at 06:19 AM
The serial number is on the Passport, you don't need the receipt.
Kyeyuneg > Ambucias 48868 Posts Monday February 1, 2010Registration dateModeratorStatus January 20, 2018 Last seen - Dec 30, 2017 at 06:47 AM
Tried that one but it was rejected. So i thought there's probably another number they want.
Ambucias 48868 Posts Monday February 1, 2010Registration dateModeratorStatus January 20, 2018 Last seen > Kyeyuneg - Dec 30, 2017 at 07:12 AM
On this page,
https://support.wdc.com/support/case.aspx?lang=en
next to serial number, click on help, it will show you were to find it.
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