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WD My passport not recognized

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Kyeyuneg Posts 2 Registration date Thursday December 21, 2017 Status Member Last seen December 21, 2017 - Dec 21, 2017 at 05:43 AM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Dec 30, 2017 at 07:12 AM
Hi guys,

I have had my 1TB WD hard drive for over 4 months and it was working fine until this week. I tried connecting it to 2 computers but there's nothing.
It doesn't show any light or make a sound when i connect it but when i touch it, i feel like something vibrating a little (i think which means there's power going in i'm not sure)
i really need to get my school work off the drive as soon as possible. Please help.

2 responses

Answer 1 / 2
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,169
Dec 21, 2017 at 05:51 AM
Hi

It looks like a hardware failure to which only WD would have a solution for you.

Here is the address:

https://support-en.wd.com/app/products/product-detail/p/249

Good luck
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Kyeyuneg Posts 2 Registration date Thursday December 21, 2017 Status Member Last seen December 21, 2017
Dec 21, 2017 at 05:53 AM
Thanks Ambucias. Let me try that.
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Answer 2 / 2
nathanwirth Posts 324 Registration date Thursday May 22, 2014 Status Member Last seen September 27, 2022 28
Dec 27, 2017 at 11:53 PM
It's just a clear case of physical damage. When the drive starts making noise when connected to the system then it means the internal part of the drive is damaged. Now its time to replace the drive.
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Kyeyuneg
Dec 29, 2017 at 10:38 AM
But it doesn't make any noise.
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,169 > Kyeyuneg
Dec 29, 2017 at 05:17 PM
Did you contact WD?
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Kyeyuneg > Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023
Dec 29, 2017 at 08:03 PM
I failed to find the serial number and the person with the receipt threw it away. So I have to take it to a technical expert but I haven't had the chance to.
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,169 > Kyeyuneg
Dec 30, 2017 at 06:19 AM
The serial number is on the Passport, you don't need the receipt.
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Kyeyuneg > Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023
Updated on Dec 30, 2017 at 06:49 AM
Tried that one but it was rejected. So i thought there's probably another number they want.
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