Not receiving password recovery emails/links from Facebook
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omm67
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6
Registration date
Sunday January 7, 2018
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January 8, 2018
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Updated on Jan 8, 2018 at 04:45 PM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Jan 9, 2018 at 04:49 PM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Jan 9, 2018 at 04:49 PM
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1 response
Ambucias
Posts
47356
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
February 15, 2023
11,174
Jan 8, 2018 at 04:58 PM
Jan 8, 2018 at 04:58 PM
Greetings,
Are you serious when you ask if it's possible to reach a real person at Facebook support? Facebook has created a system just so to avoid those kinds of contacts. Facebook could not possibly handle all the traffic even all of their 60,000 employees were put on the job. Remember that Facebook has 2 billion users.
Now, based on CCM's experience, lets see if we can find an answer or at least an end to your issue.
Answer all of my questions:
1. Why did you request a reset code?
2. Do you always log in from the same device or same location ?
3. Have you created your account on a computer or on a mobile phone.
4. Is your Facebook email address presently active?
5. Is your Facebook page presently online so that even me can get a look at it if I wished? If so, provide the url.
No need to thank me, I'm a volunteer here at CCM at the pleasure is all mine.
Are you serious when you ask if it's possible to reach a real person at Facebook support? Facebook has created a system just so to avoid those kinds of contacts. Facebook could not possibly handle all the traffic even all of their 60,000 employees were put on the job. Remember that Facebook has 2 billion users.
Now, based on CCM's experience, lets see if we can find an answer or at least an end to your issue.
Answer all of my questions:
1. Why did you request a reset code?
2. Do you always log in from the same device or same location ?
3. Have you created your account on a computer or on a mobile phone.
4. Is your Facebook email address presently active?
5. Is your Facebook page presently online so that even me can get a look at it if I wished? If so, provide the url.
No need to thank me, I'm a volunteer here at CCM at the pleasure is all mine.
Jan 8, 2018 at 05:42 PM
2. Same device (desktop).
3. Account was created years ago
4. Yes
5. Yes
You should no, I went through the whole forgot account process a second time, changing my email to my work email. And then of course annoying my 3 favorite people for a second time for the "recovery codes" and it then asked for a new password and said it would send the link to my new (work) email address. Nothing has arrived in the past 30 minutes and I have asked for the link to be resent. The email address it specified was correct. Still no email, nothing in SPAM/JUNK folder.
I look forward to any plan you can provide me that get's me out of this mess and back into my account.
Jan 8, 2018 at 06:45 PM
Send code via email thomas@boyland.net