Gmail account mobile verification problem

Niclole 1 Posts Saturday February 3, 2018Registration date February 3, 2018 Last seen - Feb 3, 2018 at 03:16 PM - Latest reply: Ambucias 49628 Posts Monday February 1, 2010Registration dateModeratorStatus February 20, 2018 Last seen
- Feb 3, 2018 at 04:52 PM
My galaxy A5 mobile phone had to be factory reset it needs the gmail account and password that was synced with it at time I bought it but it's not in use . And I can't remember the password I've tried the gmail recovery but they said they can't verify that it belongs to me because they can't send me a text...can you help .
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Ambucias 49628 Posts Monday February 1, 2010Registration dateModeratorStatus February 20, 2018 Last seen - Feb 3, 2018 at 04:52 PM
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Unfortunately, if, when you created the account, you have not registered an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.
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