My laptop does not recognize my mp3 playerSolved/Closed

Question

Hello, everything was working just fine.  Then one evening I went to plug in my Sony mp3 player and it just sits there saying "connecting, connecting" but it never actually connects...I can't charge it from my laptop or download songs...it just doesn't recognize that IT IS ALREADY PLUGGED IN...is something wrong with the laptop...or is something wrong with my BRAND NEW mp3 player...when I bring the mp3 player to work and plug it in, it charges up just fine...so what am I missing here???System Configuration: Windows XP Internet Explorer 6.0

didjital · Accepted Answer

I found the fix!!!

in control panel, go to system/ hardware/ device manager.  Find the "portable devices" section and double click on the walkman device.  select "update driver" button.  

When asked--- tell it not to search and that you want to manually pick from a list.  It should pop up two choices--- mtp or usb mass storage device.  

Select usb mass storage and it reinstalls the "hard drive" driver and it shows up again in windows explorer.

bobby klein · Answer

greetings, I had the IDENTICAL issue with my Sony Walkman. All of my computers suddenly, and without warning, would no longer recognize the Walkman. After a frustrating effort, I finally figured out how to fix it. If you would like me to provide you with the fix, just email me, or reply to this post, and I will give it to you. It takes three clicks of the mouse and two seconds to fix. It is unbelievably easy. I can't believe even Sony Support hasn't figured this out yet. I ended up providing them with the answers too, when it was they who should have been giving me the explanation and the answer to how to fix this. By the way, this fix works with ALL portable devices (mp3 players), not just the Walkman.
-bobby klein

anonymous pseudonym · Answer

i had the same problem with my mp3 players, it is a samsung u4. my office, my laptop and friends laptop all run xp and I had the same problem. to fix it all I did was I went to the settings of my mp3 player and  I went to to settings then system and then it pc settings and I changed what the pc recoginses my mp3 player as, it used to be MTP and changed it to removable disk and now I have no more problems with, hope this helps all the best

Pavel · Answer

Even easier:

Connect the player, open device manager, right-click on WALKMAN under Portable devices, click "Uninstall", wait till it removes WALKMAN from the hardware list, disconnect the player, and plug it back in - Windows will find it and install proper drivers for you.

Neha · Answer

Try the reset button behind the mp4....I had the same problem once

Ruby Yuuki · Answer

probably the computer...mine is doing the same (different mp3 however) but yeah, I believe it might be the USB, is there a pop-up window saying something like: "hi-speed plug in a non-high speed port" 'cause if so, dat's my problem...sorry if I didn't help

Puddings_pies · Answer

I've spent a horendous amount hours looking for this solution for my SONY NWD MP3 player on Vista basic.  Admin tools>services. Select Portable device enumerator service, right click>properties, then under start up type set to automatic and then also click "start" under service status. 

Oh happy days!!!!

My laptop does not recognize my mp3 player

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