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HUAWEI P10 Plus blurry screen

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wang117 Posts 1 Registration date Monday February 12, 2018 Status Member Last seen February 13, 2018 - Updated on Feb 13, 2018 at 05:09 AM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Feb 13, 2018 at 05:18 AM
I purchased a HUAWEI P10 Plus 128G from TECHINBASKET (PRO) ([deleted by moderator] and it is very bad quality. After using normally for less than one month, it broke down, showing blurry screen with many horizontal stripes! The seller – TECHINBASKET (PRO) is highly irresponsible and unreliable! Even though they offer 1 year guarantee, they rejected a direct replacement or refund and they never replied to my emails for more than two months! So far they never offer me a satisfactory solution. What can I do? Please help!
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Feb 13, 2018 at 05:18 AM
Sorry, we are not aware of the consumer laws and consumer protection rules in force in your country to be able to suggest you a recourse.

The one year warranty is usually offered by the manufacturer not the store you purchased it from.

You can contact Huawei here:

https://consumer.huawei.com/en/contact-us/

Good luck
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