Then sir, I recommend you call the satellite provide, and eat the charge for the installation cost of your wireless device. If your device did not come with instructions, then you need to just get the internet up for now, and figure out how to configure the DNS!
Your provider is timing out, due to crap install. Did the installer show you where to look at what the speeds are being transmitted at? If not, then you need to call the provider and tell them to get their stuff back out to your neck of the woods and show you how!!!!
Which is it?