Touchpad&keyboard not working after windows updateClosed

Question

Hello, 

my windows 10 updated itself and after the update the touchpad and the keboard is not working. the mouse status says: 
This device cannot start (Code 10) 
Insufficient system resources exist to complete the API 

the keyboard status says: 

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

{Driver Entry Point Not Found}
The %hs device driver could not locate the entry point %hs in driver %hs.

my laptop model no. HP notebook 15 be012tu

Any suggestions?

Ambucias · Answer

Hi

I have found this solution here:

https://support.microsoft.com/en-us/help/310123/error-codes-in-device-manager-in-windows

You might need to connect an external keyboard and mouse

Reinstall the device driver manually

    From Start, search for device manager and select Device Manager from the results.
    Right-click the device in the list.
    Select Uninstall from the menu that appears.
    After the device is uninstalled, choose Action on the menu bar.
    Select Scan for hardware changes to reinstall the driver.

Note You may be prompted to provide the path of the driver.  If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor’s website.

Good luck

Touchpad&keyboard not working after windows update

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