The same thing happened to me and I'll tell you what I did to fix it...
When I was greeted with the black screen, I thought maybe CTRL+ALT+DEL would work and sure enough, it did! In the Task Manager
under the Processes
tab, I noticed that none of the processes were currently running except Task Manager
, obviously. So what I did was cancel the explorer.exe
process and rerun it from the New Task...
option at the bottom right of the screen of the Applications
tab. And it will open up a Create New Task
pop-up screen where you will type explorer.exe
and press ENTER.
Give it some time. I had to wait about 30 sec to 1 min for the computer to boot up normally and everything was fine until the computer is restarted, so at this point it's a workaround but it still needs to be fixed. (FYI: I used CHKDSK to fix and repair any issues with the HDD prior to what I've mentioned above but it did NOT
prevent this problem!)
Once the OS is up and everything seems to be working, except Networking and WiFi which is down, you will need to use System Restore to restore to an earlier point in time before you were having these issues. So hopefully you have a fairly recent restore point you can go to that won't delete too many things on your HDD. And as you have witnessed at this point, the contents of your HDD remain in tact so it's not an issue of the HDD corrupting.
Right-click on the HDD or Computer and select Advanced system settings
on the left-hand portion of the screen and it will open up a System Properties
window. Click on the System Protection
tab and then click on the System Restore
button to restore to an earlier date and time hopefully before this problem plagued you.
In this manner I was able to avert the finality of either repairing the computer in another painstaking way or returning it to the manufacturer for service. As far as trying to surmise what occurred to make this happen, I can only deduce that I was using the Monitor Out feature to send the video feed to an LCD monitor before this happened as well as encountering a virus that I thought my antivirus program caught. I don't know if any of these events had anything to do with this irritating issue but I believe it's worth mentioning just in case others have encountered the same.