DVD/RW will not read anything [Solved/Closed]

Ask a question nikkij77 - Last answered on Mar 29, 2017 at 10:30 AM by B
my DVD/RW will not read cds, dvds or data discs. I used it regularly for burning both cds and dvds, up until 2days ago when it suddenly decided to stop working for reasons unknown. I have been to device manager which says there is no problems, I have reinstalled to let the pc find it. I am now at a loss please can someone help me.

It is a Samsung Writemaster Dvd/rw TSST Corp SH-W162C
and I am running Winxp
See more 
plus moins
If your DVD shows up in device manager, and reports no problems, but sill doesn't read disks, the problem has a simple 1 minute fix.

The problem is simple. Your transport it jammed, likely due to vibration or some shock to the system that you may not even be aware of. The transport for the laser head moves too far toward the centre of the spindle and gets wedged in just far enough that the transport mechanism can't move it back. Here's what you do...

Open the DVD rom bay on your laptop.

Very carefully remove any dust or debris from the area around the laser head with a cue tip or gentle microfibre cloth, like the type used for cleaning monitors or lenses. BE GENTLE! You scratch that lense you are buying a whole new DVD drive.

Once the area is clean, use a small, blunt object like a paperclip or plastic pen tip to gently, but firmly move the transport away from the centre spindle toward the outside. Clean up and more dirt or debris using the method above. If you have anything sticky or gooey, like ciagrette smoke or the like, you can use a mixture of 50% rubbing alcohol and distilled water on the q-tip to help remove junk.

once clean and the transport is moved to the outer limit, place in a dvd and close the tray. next time you boot your computer, the DVD reader will seek the correct centre ring on the DVD, and will then read it properly. The DVD will auto align, and your troubles should be over. If it happens again, you will know what to do.

The culprit is a weak transport that can get stuck on smoke, dust, hair, or even get jammed in the centre if the unit takes a shock or too much vibration. Thankfully, it is a dead simple fix.
no no- Nov 4, 2012 at 10:16 PM
My laptop dvd/cd drive has had problems for a long time and I can never find the solution. What you said to do worked a little, but not completely. It will read discs now, but I have to pull back that transport almost every time, and there was no dirt or debris in mine. I also tried burning a cd and it didn't work. It was very slow and then in the end I guess it didn't finalize correctly because the cd does not play. It seems that my drive also heats up too easily and makes noise. If you know what else I can do please let me know.
jjj- Dec 4, 2012 at 09:33 PM
Man I can not thank you enough. cant believe this was the problem. wow what a simple fix. guys if you have a similar problem give this a go. honestly.
zim- Dec 12, 2012 at 05:54 PM
Awesome! Didn't expect that to work but it actually did, thanks! Hope I can undo the other silly stuff I tried first...
Pat- Dec 12, 2012 at 08:01 PM
You are a genius thank you so much. I had the same problem and I followed your advice and it worked. yay.
B- Mar 29, 2017 at 10:30 AM
Thank you! Your suggestion worked perfectly!
plus moins
I had the same problem with my both my DVD drives in my desktop and the DVD drive in my laptop. They would play CDs but would not recognize a DVD. I tried the solutions listed but none helped. I finally found a link to a Mirosoft link which solved my problem. I ran the 'Fix It' program and it solved my problem. Here is a link to the site:
deep- Oct 11, 2012 at 05:39 AM
thank you :)
sudhe- Oct 12, 2012 at 12:10 AM
Ian- Oct 24, 2012 at 09:43 AM
its not working.....
jason999- Nov 3, 2012 at 10:41 AM
I had the same problem but I could read a self burned DVD only once after reboot then I would have to reboot again to read the same dvd if I had ejected it. I tried all the solutions online and none worked. I though back to when the problem started and realize that I had install a new software not long before the problem started, avg pc tune up. I uninstalled it and the problem was solved. Just to test I reinstalled pc tune up and to my surprise, the problem hasn't reappeared. So I'm thinking that it's not the software itself but the install wizard. Maybe it's a glitch that happen some times when installing any software. Anyway, I'm not a tech but that worked for me.
mbm- Feb 23, 2013 at 01:07 AM
try updating your audio drivers if your cd is workind and dvd is not.
plus moins
Try to turn off the vista's burning feature.

It's not yours or anyones burners....just an update in vista which buggered the policies up

Go to your run command and type (start.....Run.....)
type gpedit.msc
Go to User configuration/Administrative templates/Windows components/Windows explorer
On the right pane, double click on "Remove CD burning features" tick the enabled button, then OK.
Reboot or logoff/logon to apply.

If your vista version does not have the gpedit function, do the following.
Open regedit, go to:


In the right pane, if it does not already exist, create a new 32-bit DWORD value. Name the new value as NoCDBurning, and assign the value data to 1.
Reboot or logoff/logon to apply.

This should fix the problem
it worked for me
pass this round
Vika- Jan 28, 2010 at 04:30 PM
i have the same problem and I have Vista. I tried doing what you explained but it didn't work. Can you explain it to me again, please?
the genius- Mar 22, 2010 at 09:31 AM
hey man it worked for me,so tanks alot.keep it up and bring those solutions more often.thnx
dkkpollock- Jun 15, 2010 at 07:34 PM
For Win 7 it is already not configured, and this is correct to allow the dvd/cd rom to operate correctly. Enabling it disables all feature via Windows, but not 3rd party vendor software. I am coming to the conclusion the cd reader on mine is bad. Searching for the whole word gpedit.msc found the console for me in Win 7.
tary- May 6, 2011 at 05:33 AM
thks jason, it worked for my laptop, thank you so mach
Annie- May 7, 2011 at 09:23 AM
thankies sir jason. now, i'm able to view animes. too bad..>.> my dvd's were kept way back since that feature was not working but thanks a lot. it's perfectly fine now. :P
plus moins
Just delete the upper lower filter key from registry.

The address is --->

Then go to the device manager and uninstall the cd/dvd drive if the showing the yellow exclamation mark with them. and then restart the computer.

It will definetly work.

Manish Dev
plus moins
i just had this same problem after windows 7 upgrade. After trial and error to fix this issue I opened divice manager uninstalled the the device and then restarted the computer. when restart windows found new hardware and installed the device and drivers. this fixed my issue. Hope this helps
plus moins
I can not find HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\­Policies\Explorer also. I am running windows Vista.

When I go to registry this is what I have:

Policies does not have a values.

Please help. I believe I am getting closer to resolving my issue with your forum.

Thank you
plus moins
Hello Guys: Its Quite Informative Thread for me.

I had a very strange Problem with my CD/DVD. I tried almost every solution given on net, but at last I am not sure what made it working.. Here's my understanding experience

Dell Inspiron 1420
Windows Vista Business Edition
PBDS DS-8W1P Slim 8x DVD+/-RW

I tried working with Registry/ Drivers/ BIOS/ Dell Support Guys almost everything. Nothing came out Positive.. In my case it was working for few CDs/ DVDs but not all Cds/ DVDs esp never for '-R' CDs/ DVDs

At one point of time, I thought my CD/DVD rom does'nt support this -R type.. Even tough bought which supports +-RW which means +R -R +RW -RW all should be supported. It was disappointing with strange problem where only a few DVDs are accepted

One day after reading this thread (The first answer of cleaning the lense by Tybaltkilla08) strike to mind and I started cleaning the DVD lens with an ear bud.

When I pressed the lens it was moving in to/fro motion, I moved it left/right couple of time rotated the bud to clean the lens.... and that's it..Life was never the same again ..

All the DVDs/ CDs worked perfectly after that..

Hope this Helps
plus moins
You should delete your upper and lower filters in registry hkey local machine-->system--> currentcontrolset -->control --> class-->highlight the first map that starts with 4d --> on the right side u see the upper and lower filters.
reinstall the dvd player in device managerm--> fixed
plus moins
I have the same problem as micro01. There are no subfolders in "Policies."

I didn't even realize my DVD Driver was acting up until I tried to install Sims 2 Double Deluxe, which is a "DVD-ROM." I paid extra money on my customizable VAIO to have a CD-ROM drive that also plays and burns DVDs. So I think whatever is wrong is just bunk and Microsoft needs to be able to finally resolve this problem. I realized something might be wrong with the driver when looked at its properties and saw the Drive H capacity is all used space. Although it all only has 0 bytes.

I uninstalled iTunes and all the other apple components which allowed my computer to realize that there WAS something wrong with the driver. I deleted the high and low filters and still can't get Sims to work.

I have a customized VAIO CR running with Vista and a Pioneer DVD-RW DVR-K17 ATA Device, but it looks like people are having problems with other drivers and computers, so I'm assuming the problem lies with Windows.

So am I able to disable the cd burning even without the "Explorer" subfolder?
plus moins
What about people using windows XP; I have the same issue. Suddenly my Samsung DVDRW cannot read anything that is not commercial. I can put a CD such as windows or Driver DVD but I cannot play anything that I burned or ripped. I see that for people using vista they already have an answer. How can I fix the problem in XP.
trigel- Feb 13, 2009 at 05:38 PM
I have been told it is probably the higfh and low filters I need to fix....I can get there but do not know what to do.
I have an HP touchsmart with Windows 7 which after installing 7 I cannot burn or even play a DVD in drive. It doesn't recognize it even after u put one in and PC told u too.
I have 64 bit. I probably should not have have put 7 on PC as I'm not really qualified or expert enough to troubleshoot. I did easily get to filters and administrative stuff.
any help is appreciated
Thanks, George
plus moins
Try this - Control Panel - Device Manager - CD/DVD - double click the device - Driver's Tab - click
Update Drivers (this will likely do nothing) - then RIGHT CLICK the drive - UNINSTALL - REBOOT
this will refresh the default driver stack.

Normally the above will fix that issue if not work your way down through these even if you have done
them before. thanks lee
kath- Oct 7, 2012 at 08:56 AM
works well for me.. thanks!
plus moins
I just experienced the same problem with the optiarch DVD RW AD-7640S (installed on my Gateway UC7807U). I could not reading any of the discs I inserted. I was really not looking forward to have to buy a replacement DVD drive as suggested by many on this forum. The alternative, which was lens cleaning, was a bit tedious since the drive is a slot drive and we had to unscrew a lot of parts to get access to that lens. It took about 2 hours of careful dismantling and reassembly with a whopping 5 seconds at the main event: cleaning the lense with alcohol and a cotton cloth. In the process, I wondered which was better: this, or changing a baby's diaper?

Good luck!
plus moins
One thing that helped me out was cleaning the DVD rom drive with cotton swabs...I was about to take it for servicing but then decided id give it one last shot.My Dvd writer was not working on the laptop for the past 1 year which was running vista and I thought it might be a registry or driver problem.nothing used to read and it would EJECT automatically.
I cleaned it with cotton swabs on the base below the lens and around the casing and the amount of dust collected was huge.The dust stops the lens from moving freely on the base and therefore does not read.
Clean the laptop drive and itll surely work.This worked for me after a year of contemplating. TRY IT
plus moins
I bought a external burner and it plays everything just fine, however when I go to burn anything it says I do not have sufficient admin privileges. I log into the computer as local administrator and there are no other accounts on this system. Anyone have any idea?
plus moins
Open the case the case take a soft cloth like you clean any plastic put rubbing alcohol on the cloth an clean the lens if you are a smoker the lens gets a film on it will shine when you get done if it doesn't work than replace it check to see if it is IDE or SATA if your MB has both connectors it doesn't matter they have very good buys on E-Bay you can get a used on for $10 Have A Great Day Chuck
plus moins
Jason, you got it for me!!! Thanks!
plus moins
i didnot get any benefit from that solution
plus moins
This fix it solved my problem!!!!
plus moins
thahk you so much,it is really works
plus moins
Now my loptop is unable to play DVDs
1 2 Next

Member requests are more likely to be responded to.

Members can monitor the statuses of their requests from their account pages.

A CCM membership gives you access to additional options.

Not a member yet?

Sign up now. It takes less than a minute and is completely free!