itunes 64 bit problemSolved/Closed

Question

Hello,

I keep having this problem with itunes when I try to connect my ipod touch to itunes. I keep getting this error message that says this ipod cannot be used because the required software is not installed. Run the itunes installer to remove itunes, then install the 64-bit version of itunes. I have already done this required step about a hundred times and I am still getting this same error so if you have any idea what I can do please help.

Kia · Accepted Answer

Hi There,

I was running the 64-bit version if iTunes, and I did uninstall and re-install just to make sure -- no luck. Turns out there's a really easy solution, I'll spare you the detail of how I figured it out, but if you encounter the same issue, here's the solution:

1) Using WinRAR (or any other decent archiving program), extract iTunesWindows64Setup.exe
2) Right click on AppleMobileDeviceSupport64.msi and choose Properties.
3) Switch to the Compatibility tab and check the "Run this program in compatibility mode for:" box, and select your only option, "Previous versions of Windows", in the drop-down box.
4) Click OK
5) Double click the AppleMobileDeviceSupport64.msi
6) Tell it to Repair your current installation
7) Done!

Good luck...

sarita · Answer

I was going through the same problem and it solved my problem when I updated my I tunes :-)

blerdp · Answer

Kia,

Thanks so much for posting your help. I'm so grateful for you helping us out. I made a friggen account on this site just to tell you this, so there's how thankful I am.
 
And again, thanks a lot good-guy Kia.

rapheal · Answer

it works thank you

Itunes 64 bit problem

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