Ipod not detected [Solved]

Helpful

+68

Steve78545 Jul 9, 2009 02:53AM

If one has an issue with iPod/iPhone detection on Windows 7... It is because Windows 7 uses a MTP driver instead of the USBAAPL. You need to update the driver from pointing to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
It worked for me.
Cheers,
Steve

View all 18 comments

JohnyBgood- Aug 21, 2009 11:31AM

Thanks!!!! finally I could install the driver!!!! thanks a lot

KidRicky- Sep 17, 2009 11:43AM

Hey Steve, That is what is happening to me as well.. No Ipod touch in windows 7.. You are saying not to point to
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers but not really saying where you should find the MPT driver to get it to work.. I love windows 7.. It's like way faster then vista but without my ipod working I'm back to running vista :(

RAAGU- Oct 30, 2009 10:51AM

hw to update the driver...?

Juryn- Nov 9, 2009 11:52AM

Thanks Steve78545 it worked to install that driver :)

Megan- Apr 6, 2010 12:05AM

Where do you go after that I have 4 icon and one is a word document, one is a security catalouge, and the other two I have to download something to open...

Megan- Apr 6, 2010 12:05AM

Where do you go after that I have 4 icon and one is a word document, one is a security catalouge, and the other two I have to download something to open...

ykmjhmdshb- May 17, 2010 07:49AM

this solved the problem!! you sir are a diamond!! (for anyone having problems updating the driver to the correct one, go to run and type devmgmt.msc find the device, right click...properties, and update driver, then browse to the above location! worked like a charm!)

Thankyou!

Confusedleey- Jul 3, 2010 09:09PM

It dosnt say "update driver" anywhere... or at least not where I'm looking, someone please help!

I'm on properties after all the (C: .... ) and there are 4 different files under apple mobile devices..which one is it???

SimBim- Jul 21, 2010 03:52PM

OMG this still is not working for me! What is going on here???!!!

Rae- May 3, 2011 08:59AM

Thankyou KidRicky.. It worked exactly as you said and I have three ipods ( me and kids) that work again!! Yay!!

Si otto bha- May 5, 2011 09:05PM

Very.. very.. very useful.. thanks!!

Jaso444- May 12, 2011 05:01AM

Thanks So much

Helpful

+26

blubberer May 18, 2009 09:10PM

When I connected my Ipod to computer it used to do simply nothing. It was not loading, not recognized by Itunes...
What I did was going to System -> Device Manager
There I had the Aplle Ipod USB Driver, but it was not properly installed or something like that, it had a yellow triangle with an exclamation mark.
I plugged out my Ipod, deleted the driver and plugged in the Ipod again.
So the computer automatically installed the needed driver (again, as it did, when I used my Ipod the first time) and everything works...
I guess this works also, if you have an Ipod, that needs a CD to install the driver from.

View all 15 comments

Karthik- Jul 7, 2009 06:27PM

Thanks for your suggestion.
It worked a lot.

birjup- Jul 13, 2009 10:07AM

thanks a lot man it worked

Mahmoud- Feb 24, 2010 05:50AM

Thanks a million man. It worked perfectly. You saved my life. It has started to frustrate me as I had to charge it on another PC every time.

Yaffin- Mar 25, 2010 07:53PM

Thousand Thanks. Nobody was able to help me up to now. This worked. thank you blubberer

leeann- Mar 27, 2010 11:48PM

Wow i've been trying for hours to fix mine and I stumbled upon your advice and man am I happy that I did! it fixed it in two seconds!! Thanks

col 1963- Apr 10, 2010 10:18AM

Thank you, worked a treat :-}

jamie- Apr 10, 2010 02:20PM

how do u get into ur settings

HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!- Apr 13, 2010 04:29AM

It looks like you need help @jamie! First, you go to My Computer and right-click anywhere. Then go to Properties and click Device Manager. There you go.

Shanno_12- Apr 28, 2010 10:22PM

Thankyou so much. It turns out my Apple USB Driver was not installed properly either. Finally, I can put new music on my Ipod. ONce again, Thank you, this was a massive help.

help :(- May 4, 2010 12:34PM

I tried that and it didnt work :( ipod still appears under imaging :S

Piti- May 7, 2010 07:30PM

amazing help, thanks!!!!!!!!!! I would have never figured out how to fix it without your answer!!!

Skyy- Jun 13, 2010 08:11PM

u are a miracle worker!! THANKS SO MUCH!!!! :)))))))))))))

N-aiSW- Jun 15, 2010 11:59PM

best answer!!!!! by far
Now my ipod appears like the first time!!!
Thanks man and Gobd bless you!

muzior- Jun 20, 2010 05:29PM

THANX IT WORKS@@@@@

rachandsophloveyou- Oct 10, 2012 03:14PM

YOURE A LEGEND. THANKS A MILLION.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Helpful

+12

Carl Jul 29, 2009 05:30PM

Hey Guys, Thought I should inform you of a fix.

Right if you are having trouble with itunes not picking up the iphone on windows 7 also the ipod. Plug the iphone in to the PC, navigate to "device manager" on your PC (search for it in the menu if you have to). locate "Portable Devices" in the list and below you should se something like "Apple iPhone". Right click and go down to "uninstall" once completed. Remove the iPhone then open iTunes and plug the iPhone back into the PC, the drivers will re-install hopefully allowing you to re-sync your ipod/iphone. Make sure all anti virus and firewalls are disables as they tend to tamper with driver installations.

Thanks

View all 6 comments

hacksaw6- Jul 30, 2009 06:57AM

OMG! THANKYOU SOOO MUCH!

Mak- Apr 13, 2010 12:17AM

Not always will you see the Portable Device List. Then you might need to go to Universal Serial Bus Controllers list. Check for items in the list that has the yellow exclamation mark on it meaning the device is not installed properly. Uninstall that and then click on Scan for hardware changes in the Action Menu. Win7 automatically starts installing the proper driver and you should be good to go.

All the above steps should be done while your ipod is still plugged in.

...- May 2, 2010 09:21AM

Thank you so much!
I was getting so frustrated with my iPod and nothing working to connect it, but your method words perfectly!
Thanks again!
:)

lanbau- Jun 10, 2010 10:45AM

you're the boss

Thank-you!- Jun 17, 2010 08:53PM

This worked for me! iPod Touch iOS 4 on Windows 7

aras- May 5, 2011 12:08AM

This worked for me in the 64 bit version of Win 7. Thanks very much.

Helpful

+11

chzluvr Apr 23, 2010 04:03PM

Hi the same thing happened to me. I am a worker at apple. I am a specialist. I know a very lot about computers and some of my companies devices. To make it work a good idea is to take the iPod and then put in a deep fryer. Put half a cup of melted butter onto the iPod then add a half teaspoon of salt. Let it cool for 4-5 min. Then take your iPod charger and connect the USB into the 2.0 or 1.0 USB port and the other part of the iPod charger connect into the fried iPod. Open up your iTunes and it will detect your device as............. DINNER!!!! Now I hope this helped. I take pride in my work and I love helping people with apple's products ;D have a good day and a good dinner ;D

Helpful

+5

Zoom Feb 13, 2009 01:54AM

Hi, All,

It works now, It suddenly stopped detecting due to unknown reasons, but try these steps.

Restart the device without connecting to your pc and

Connect to pc and restart again, I did this 2 times and it was recognized and its working fine.

Best of luck.

View all 19 comments

B- Jun 5, 2009 07:44PM

Thanks alot! You saved my life!

desperateipodguy- Oct 16, 2009 08:24PM

i love u so much u saved my life I tried everything I was getting scared thank u sooooo much
there 10000's of ppl who need these steps plz help them

hey- Feb 17, 2010 07:34PM

What do u mean by restart? because if I turn it off or try to reboot it the device wont let me do it more than once since its will sitck in that connect-to-itunes screen

someone- Mar 30, 2010 04:07PM

I've tried it twice and it does not work at all.

RS- Mar 31, 2010 05:22PM

It worked for me. I did mistake when disconnecting - I unplugged the usb, without pressing eject button in itunes. So when I plugged in again, restarted, wait for a minute or so and it worked perfectly

Thank you!!!!!!!!

RS- Mar 31, 2010 05:24PM

To restart ipod

"1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)

2. Press and hold the Menu and Center (Select) buttons simultaneously until the Apple logo appears, about 6 to 8 seconds. You may need to repeat this step."

http://support.apple.com/kb/HT1320

Zo- Apr 8, 2010 12:16PM

Thanks a million dude

jamie- Apr 10, 2010 02:08PM

i dont get how to do it

jamie- Apr 10, 2010 02:16PM

can sumone plz help me

HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!- Apr 13, 2010 04:33AM

Hey guys! I need serious help! I have version 9.1 of itunes and a 3GS iphone on my Windows Vista. My computer recognised my iPhone before, but for some reason it stopped. I tried looking in Device Manager, but the weird thing is I couldn't see anything related iphone or apple. If you would help me, that would be GREAT! And I tried restarting and all of that but it didnt work. AND NOTHING IS WRONG WITH THE CABLE!!!!!!!!!

Skittles- Apr 27, 2010 01:07AM

Sigh there is something WRONG with this new version of iTunes. >;[

To reset ipod, hold menu and the middle button until the apple shows up!

Becks- May 1, 2010 09:38PM

Im having problems too. I should of just kept the old version :/

steven- May 16, 2010 02:43PM

I agree! All my problems started with the new iTunes

Alinaaaaaaa>:(- Jun 5, 2010 02:48PM

Me too!! I have the new ipod nano video, I CANT FIGURE HOW TO FIX THE PROBLEM!!

steph- Jun 6, 2010 02:03PM

same here. its been like it for about 3 months now

hh- Jun 14, 2010 04:51PM

u r geneous

leanne- Jun 18, 2010 10:40PM

i have the iphone and idk wat to do!!

loz1234- Jun 24, 2010 07:51AM

can you help me! please!
this ipod I am trying to put songs on..
i plugged it in and the computer wont detect it.
iv tried the resetting thing into sick mode it says ok to desconnect but then I wait for it to say "do not disconnect" and it never comes up??
please help
loz1234
x

xanderv- Jul 21, 2010 04:42AM

yo zoom, dude u are the man! fkn works now!!! THANKYOU! been trying to get it to work for weeks now.

Helpful

+5

tdscott Feb 6, 2010 12:15AM

yeah, how do you force win7 to use the manual apple driver? when I point to that folder, it just tells me in windows' "i-know-better-than-you-do,-you-stupid-human" voice that it thinks the driver *that doesn't work* is still the right one. I mean, if you're manually choosing a folder, windows shouldn't be able to override you like that. sometimes we just know better than you do, oh almighty windows.

Helpful

+4

balaji Jul 1, 2010 01:48AM

Hey,
if you are on Windows, try these steps:
1. Connect iPod to computer.
2. Go to Device Manager > Universal Serial Bus controllers.
3. Look for a device driver named "Apple ...". The driver that the iPod was connected to simply showed up as "USB Mass Storage Device".
4. Select the appropriate driver and click uninstall.
5. Once it's uninstalled, disconnect the iPod and RESTART the machine.
6. Once Windows has started, plug the iPod back in and Windows should recognize it as new hardware and should reinstall the appropriate drivers. Once its successfully done, open itunes and your iPod should show up.

Helpful

+1

jmets111 16Posts Thursday May 1, 2008Registration date December 16, 2008 Last seen Aug 4, 2008 07:51AM

Have you tried re-installint the driver?

Or change the cable perhaps it is damage.

oli- Nov 15, 2009 01:06AM

i have an ipod touch it ses I need to download apple mobile device support. But how do I do it???????????

Phone Guy- Mar 9, 2010 07:52PM

Dude,
Similar to restart in windows Apple has it's own DFU mode. try this: tinyurl.com/iphone-ipod-fix

helpplease- Apr 4, 2010 09:35AM

how do u download the driver? im having a problem where I need the driver

sadnaufuusua- May 26, 2010 12:19PM

you can downlaod the driver from anywhere. just search in google for a file called usbaapl.sys. download that system file and then copy it into C:\Windows\system32\drivers\

Helpful

+1

demonblade Jan 7, 2010 02:17PM

Thanks a lot dudes... the updating of the driver worked like a charm. I spent a whole day trying to fix this and now in one second.... All IZ Well!

Helpful

+1

hallow31 Jan 21, 2010 06:15PM

my ipod will not be reconized by itunes or windows xp and there are no drivers installed for it can someone please help me

App- May 3, 2011 11:54PM

download the file itunesmobiledevice.dll place it into the following C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers it worked for my 3gs I just had to restart it

Helpful

+0

stressedout Jul 7, 2009 12:17PM

hey thanks blubberer i've been searching for hours for help on this.

My ipod would connect to the laptop, It was the USB driver, working fine now.

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+0

ballerinachic678 Sep 19, 2009 08:36PM

omg thanks it worked!! :D

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+0

RagnarX Nov 12, 2009 12:26PM

I was having the same problem as most everyone on this thread: After upgrading to Windows 7, iTunes would no longer detect my iPod Touch or my iPhone. Both devices would show up correctly as devices in Windows if iTunes was not installed. Numerous installs/uninstalls of iTunes did nothing to fix the problem. In desparation, I uninstalled every Apple program (MobileMe, iTunes, QuickTime, Apple Mobile Helper, etc.) from the computer. I then restarted the computer and installed iTunes once again. (I was hoping that somehow one or more of the other programs was the problem - most likely the helper app). Voila! Success! Both my iPod Touch and iPhone are now properly recognized by iTunes and synching as if nothing was ever wrong. Hope this works for some other people as well.

Tamii- Jan 15, 2010 11:17PM

Thank you so much!!
I tried every other advice possible! I updated all my drivers and reinstalled iTunes 100 times.
You're advice has helped so so so so so much!

MaKS- Mar 20, 2010 02:16PM

I m trying what Ragnarx suggested.. Lets c if it works.. Problem is I had installed itunes32 on my Win7-64 and it wont work.. I uninstalled only the itunes and installed the itunes-x64 but an older version, but it wont detect my itouch... So I am working on what he said...

MaKS- Mar 20, 2010 02:41PM

Hey man, it worked like wonder... thanks dude...

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+0

ryan Jan 26, 2010 10:09PM

IT WORKSS!!!
I have an ipod touch
i jailbroke it and am selling it on ebay
but I wanted to rid of the jailbrake.
so I cleared everything off the ipod through the ipods settings!
Then I tired turning it back on and it was stuck with the old jailbroken home screen
i tried reseting it several times and plugging it into the comuter several times
it was not being detected by the comuter!
but then I unplugged it.
did a reset by holding the top button and little circle button at bottom!
i did that twice.
then I plugged it in and did it twice
the second time on re boot
DADINGG the magical noise of connection to the ITunes
then I did a restore
BADING ! BACK TO NORMAL!
THANK YOU SO MUCH FOR THE INFO!
SAVED ME ABOUT 200 bucks : )

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+0

Niki Apr 15, 2010 11:00AM

hey! just restart your computer and it should work!! also unplug everything from your USB ports and plug them back in after your computer and itunes has completely restarted!

:)

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+0

maj0198 10Posts Thursday June 10, 2010Registration date June 16, 2010 Last seen Jun 10, 2010 01:06AM

if it does not turn on or you cant go to home page it just stayes at apple logo try to hold both power and home button until the apple logo pops up then just hold home button those are the steps to restoring ipodtouch or iphone

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+0

Darren Jun 19, 2010 08:50PM

Well after uninstalling itunes and reinstalling it about 10 times , I reset the ipodabunch of times and still nothing. FINALLY , UNPLUGGED THE IPOD FROM COMPUTER , RESET IT 4 TIMES AND PLUGGED IT IN AGAIN , WORKING GOOD FOR NOW

Helpful

-1

Ali Jan 14, 2010 07:03PM

After you install itunes from apple.com switch off your ipod while you are connected to pc and start again, make sure u r connected to the pc and it will detect as new hard ware found and it should accept it accordingly, keep you itunes also open when u restart.

Ipod not detected [Solved/Closed]

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Ipod not detected [Solved/Closed]

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