Computer will not load past welcome screen [Solved/Closed]

Ask a question wldy 4Posts Monday August 4, 2008Registration date August 5, 2008 Last seen - Last answered on Sep 7, 2017 at 11:08 AM by Swapnil
My computer, after not being used for a few months logged into windows and the internet just fine, once....then it stopped going to web pages. So I restarted the computer. Then XP would load to the welcome screen, and the next screen it shows is the background (just before you would choose which ID to login under) it never loads past that point. When I tried to reboot and go to safe mode the keyboard would let me get it to that screen then the keys would stop working. TO fix that I had to take out that little battery inside the computer. Then I tried to log into safe mode, I got past the choose ID screen, then it stopped loading again.

I cannot reformat the harddrive as I do not have the windows XP disk, I have the key, just not the disk.

I did find programs on the computer before I rebooted the first time, and I tried to go into Add/Remove programs to remove them, I cuold not get into that either, but I did find the weird stuff in the program files and deleted a few things that I knew what they were and that were not supposed to be on this computer (ie world of warcraft)

I have tried every single thing I can think of and I cannot get this problem fixed, any suggestions besides blowing it up, or brining it to a shop? I already have to replace one computer that will not turn on anymore....
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i only read the first help comment ignore it dont reinstall windows lmfao! MANY things u can do befor reinstalling windows
1) start your comp in safemode ..constantly press f8 I think it is to get the menu then click safe mode
2) open bios many things in there also, like load optimized defaults etc..
3) wierd but it happend to me and this worked once, turn of your pc by the mains in cluding monitor speakers for good luck then unplug everything from the back of your pc and then wait 3mins then plug everything back in and turn it all back on after tryin step1/2
4) im a lil stoned rite now I cant remember all the ways of solving this issue but those 3tips have worked wonders for me in the past mate, gl and I aint knocking any other comments I read the 1st one thats all I can be botherd readin atm he could be correct but try mine m8.
Swapnil- Sep 7, 2017 at 11:08 AM
Thanx...but whats the next step? I mean how to remove this problem ??
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Just a thought, all of you that cant boot from CD to format your computers because you cant press 'any key' I had the same problem but turned out it was because I was using a wireless keyboard, once I used a normal wired keyboard the problem was resolved.
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Yes I have a answer, # = 1 take side off case and hit sevral times with big hammer, go get another one.

#2 = DONT use XP, try windows7, I went from xp (with many problems) to windows7 and have had NO problems with it........worked for me.
pp- Apr 20, 2017 at 02:15 PM
Love this answer
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you can download the xp disk and burn it to re-format your computer. ive left my email address, if you need specific instructions on how to do so.lifeisagame @ hotmail. co. uk
tuck- Aug 22, 2009 at 09:29 AM
how do I fix my pc it freezes at welcome screen my email
Greg- Feb 18, 2010 at 07:22 PM
It's not that eazy as you think because if you download a windows xp or higher os system offline will install and every thing but you will not pass the windos activation and your computer will be considered counterfit
chotu- Apr 23, 2010 at 11:07 PM

if u need help for removing the computer virus so u can do only one thing, first u go the start menu then you click the run button and then delete the all data in run program.
jurgis- Feb 4, 2014 at 06:18 PM
My xp pc doesnt start up it says no drive found!!!
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What ever LINUX Boot CD... THEY ARE NOTHING BUT TROUBLE! TRUST ME! You will have more problems trying to use linux and posibly more damage to your system if you dont know what you're doing...

If you cant figure WINDOWS out. DON'T BOTHER WITH LINUX! Yeah its FREE!!! but its a Free trip to the repare shop or bes buy to buy a new computer lol.


Posting problems with "My computer wont Boot" and wanting a FIX within a few steps is like calling the doctor and telling him you have this pain in your stomach... "how do you fix it"? It can be a virus, your appendix, something you ate.. a tumor.. whatever...

If it wont boot into windows you cant even run Scans for viruses..etc..
The best way to test your HARDWARE and figure this out... Is to get an old Hard drive.. buy it used.. pull it out of someone's garaged PC (if you cant afford to buy a new one) ..
FYI: A 500GB cost as low as 60 bucks.. )

Take out the old nice hard drive with all you nice precious things in it,.. Disconnect it put it in a SAFE STATIC FREE PLACE..

Put the spare TEST hard drive in your PC...
* turn on,
* look for smoke...
Does it start good?,
Use your Windows disc to repartition and Format it... FRESH INSTALL OF WINDOWS...

If things work then you know your hardware is good.

Use the spare to get your files out and into a safe place like an external hard drive..
Once you got your things backed up and safe..

you can install an arsenal of highly rated Anti-virus/Anti-Spyware Tools from on your SPARE (WHO NEEDS ACTIVATION? you got days...).. Try CounterSpy and Nod32, Ashampoo, KAsperskey (only on your spare, Kas.. will ruin some systems.. e.g. your ability to Defrag and such... but its good at detection)

So once you got this power house of Scanners.. use each Program after the other to scan your ORIGINAL Hard Drive (by hooking it up as a SLAVE on your System).. You can also check to see if it has any bad sectors.. and if it does send it to for some serious help.

Let me know if it helped..

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Thanks for the thorough response. I didn't explain myself clearly, I apologize for that. As a side note, I have a fair amount of experience and have reinstalled Windows on dozens of machines, but I am not an expert or even a veteran by any means. I'm the friend "who knows computers."

The machine's symptoms were boot to welcome screen (where user selects profile). Upon selecting the profile (there was only one) the machine would flash the desktop (no icons) and then return to the Welcome screen saying "Saving settings . . ." and then sit there as if I had not clicked on anything. I could shut down, but never properly attain the desktop. Before this, the user said they had accidentally clicked on something while browsing and a bunch of pop-ups started showing up.

I figured it was a virus of some sort and my first order of business was to boot to Safe mode. Upon doing this, the safe mode boot (after selecting Safe Mode and not Safe Mode with prompt or network) was to boot to welcome screen and now show two profiles - Admin and the User. I've tried both profiles and both act as mentioned above - a quick flash of the desktop screen sans icons and then back to the welcome screen.

I can't say that I've seen this before, so I figured the virus messed up the HD royally. I then removed the boot HD, he has two in the machine, a second larger HD for maintaining his work, and put the boot HD into a USB HD kit to read it from another machine (also the User said there may be some data on the machine that he needed). So after checking the drive, it came up fine as an external USB drive, I put it back in and did a Win XP install (repair), this went fine (as far as I could tell), but upon final booting of the machine, it had the same behavior as mentioned above. Welcome Screen only.

So I said, bugger that. I bought and put in a new drive. I had to change BIOS to boot from CD. This worked fine an Win XP (full version) started to install. It wanted to format the new drive. Good. I chose NTFS and after formatting it copied over the Win XP installation files. After copying over the files, I get a 15 second (red bar) countdown that says it will reboot automatically. As I remember, this is normal. Upon reboot it starts using the files it copied over to HD.

Well, when it did reboot, the BIOS has the "Boot from CD: . . . ." message, which usually means press any key if you want to boot from CD. I didn't press anything but the system boots from the CD as if the driver were new. It wants to start the XP installation from the VERY beginning. So I went into BIOS and changed boot order again to HD first. This didn't change the outcome. So then I changed BIOS again to say HD only, and it still boots from CD.

I am starting to wonder if the Mobo IDE controller has gone bad. I think the mobo is about 4 years old. The user does not have the documentation for it.

What I currently still need to try:
Checking the original boot HD in another machine with a virus checker. (Another thing I noticed about the drive was in the Documents and Settings directory -where profiles are stored - the user had about 10 different profiles that looked like automatic bastardizations of his original name. Not sure how else to explain it. As if Win XP was trying to boot but couldn't so made a new profile similar to old one).

Removing battery from mobo - to reset BIOS.

The mobo has a second IDE controller slot (where his two DVD drives are attached). I thought I might detach these, and hook up original drive only to see if it can boot from that controller.

And to answer you question, I couldn't get into Safe mode, so that is what prompted all this other action. I may have a situation where a virus and a hardware failure are occurring at the same time.

Thanks again for reading and for helping!
Weed- Apr 15, 2009 at 08:23 AM
More importantly, what Windows and most operating systems have taught me, is never to keep any data that I want on the boot drive.

All my computers and all computers that I build for people I highly recommend having two drives. One for the OS and one for everything else.

Too often Windows craps out and you have to reformat the drive or reinstall the OS. And NEVER, NEVER save anything in the My Documents folder. That is just asking for trouble.

Thanks again for the help.
Sunny- Feb 15, 2010 at 05:00 PM
I am having the same problem exact same, on a laptop. I am a little tech savy but no enough to understand what HD is can you tell me if you ever fixed this? I need some data on this comp, otherwise I would say erase away. Please help I am desperate.
Darkside- Mar 30, 2010 at 10:07 AM
You need to do a "repair install" of Windows. Do not go into the Repair Utility!!! Something totally different. Take out the setup disc after the files are transferred.
Rcavalier86- Apr 16, 2010 at 03:39 PM
The problem was when you reinstalled it and windows says it will reboot, you have to take the disk out of drive, otherwise it will just reinstall.
VeeGirly- Jul 7, 2010 at 07:04 PM
i neeed help please okay idk wat happened that I turned my laptop off to use the next day & then I normally turn it on and reach the choose an id user & I have my user & my sisturs user & I click on mine & it say failed login & ive been trying for 3 - 5 days already but my sisturs user work . I Need Help PLEASEEEEEEE HELP ASAAP Thank Youu :)
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If your keyboard is not working when trying to boot in safe mode all you need to do is enable the USB Emulation option in Bios.... F2 for Bios
pat- Apr 24, 2009 at 11:00 PM
Dave, your suggestion solved the problem for me. I also had a problem selecting to safe mode from the boot menu since my keyboard did not work and I was running into the BSOD (blue screen of death) after installing bootskin and login studio from stardock..
mike338- May 2, 2009 at 01:22 PM
When I click LOG ON button it Shows (windows Loding Your Personal Settings) it''ll Suddenly Show The Message (windows log off. plz I dont want to pay 150$ aging to get it fixed is there a easyer way if there is messeg me at Email Id removed for security
EJ- Nov 15, 2009 at 10:39 PM
Dave, I'm having the same problem but when I make it into BIOS and find the option you suggested to change, it is "blued out" so to speak. I am unable to change that setting. Any advice?
iza2098- Jun 12, 2010 at 11:30 AM
i dont know if this will help but my computer was doing the same thing but safe mode work I got it to work by going to safe mode that sleeping and turning it back on then it worked
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I made my own coustimized computer and I dont have a key or a disk help me!
s- Dec 19, 2009 at 08:38 AM
go to bittorrent and get it from there good luck ! :)
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Well it seems there is a lot of this happening but not a lot of solutions.

I have had this same problem happen on 4 different computers within the last 24 hours!

All are running XP Pro, all machines are less than 12 months old (one is only 2 weeks old!)

Yesterday I had a call from a family member saying the pc (Running XP Pro) wont go past the user log in screen. It shows the desktop but with no icons, then goes to "Welcome" screen and then shows the user accounts. (Which is unusual as the pc does not usually require login). Once you click on the user account it quickly shows "loggin on" and the immediately switches to "logging off".

I have tried a repair install of XP but it did not fix the problem.

This morning my own pc has done exactly the same thing, and I then received calls from 2 other family members reporting the same fault on their pc's.

Thats 4 pc's with the same fault within 24 hours!

Surely this has to be virus related?
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My problem was caused by the anti-virus I was using finding a 'false positive' and moving the windows logon file into quarrantine. Without this file in the correct location it was unable to login after a reboot.

I remove the drive and plugged it into another pc as a slave HDD that was also running XP.

C:\windows\system32 folder should have a file called USERINIT. This is the file that had been quarrantined by the anti virus.

Copy if from the 'good' pc intoi the same location on your HDD and then put it the HDD back in your pc. Your problem should be fixed.

It will have had nothing to do with installing your camera software, except that it forced a reboot and this file was missing.

Good luck
RB10- Jan 23, 2010 at 02:49 PM
What you described on Jul 26, 2009 at 9:14:20 pm BST is EXACTLY what happened with my computer. Except, when I connected my drive to another computer to transfer a replacement USERINIT.exe file, it was still in the C:\WINDOWS\SYSTEM32 folder. I renamed it and copied a new one in, anyway. However, when I reinstalled the hard drive back to my "infected" computer, it still would still immediately log back off as soon as my desktop wallpaper showed up. Incidentally, I get the same response even in Safemode.
Are there other files that could be causing this same effect, that I should replace along with USERINIT.exe?
Thanks for the help.
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Have you tried booting into safe mode?

On most computers you can get there by tapping the F8 key as soon as your system begins starting up.

I was RIDDLED with Spyware (Home Anti-virus 2010 being the main culprit) and eventually got my computer in working state again by doing the following:

1. Boot into 'Safe Mode with Networking'
2. Install Malware Bytes -
3. If Malware bytes won't open, rename the .exe file for Malware bytes to something else
4. Launch Malware bytes, do an update and run a full system scan
5. Update your virus definitions for your virus program and run a full system virus scan also
6. Install a pc registry fix program ei: pc pitstop or registry easy (you may have to research a little to make sure you find one you can use for free somehow that is still reputable and safe. I personally torrented registry easy.)
7. Run Combo fix. You can find info and download link here:
8. Make sure no other virus programs are running and run a Combofix scan
9. Restart your system

Hope that helps!
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hmmm turns out it's a bad virus. I was unable to fix it so I had to hit alt+F10 during bootup so I could reset my computer. Everyone remember this. Next time you are going to buy the disks for your computer because you lost them, just press alt+F10 and you can restore everything to factory settings!
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I am having the same issue, with a DELL optiplex gx620. The computer can boot up to the log-in screen and then when I hit "ctrl alt del" to log in, the keyboard does not respond. I try num lock and other keys and get nothing. Windows was updated two days ago. The maching is never really dormant - except on weekends.

Has anyone found a fix for this that doesn't require re-installing windows?
stevej- Jun 25, 2011 at 08:20 AM
that a virus. mine was called securiy essanials not to be confused with the ms program. this one is serious and nothing to mess with
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I have the same problem, but I have the disk and correct activation code. I am stuck bad......any suggestions??
PDUB- Dec 5, 2008 at 11:42 AM
just got the same problem. how did you get it fixed? any help would be greatly appreciated.
where to get xp disc- Dec 24, 2008 at 09:00 AM
Take your key # to a computer repair store and they will usually burn you an xp disc.
nez- Apr 16, 2010 at 04:01 PM
what key? I dnt have a key or a xp disc. my pc (xp) has virus in it, how will I be able to fix it? someone plz help me. a blank screen appears but I cnt see the windows page.
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i have xp disk and code, you are not going to sort your problem with out xp disk,
i can see if I can compress and send,
my email is Email Id removed for security
email me and lets see wot we can do to help you
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Chances are its a simple mistake like the time and date is incorrect, I have had this problem on several other computers I have seen. Best thing to do is...

Boot into Safe Mode when the computer gets passed the Bios press F8
Boot into safe mode, the computer should boot up as normal asking which account you would like
to login to [USERS] or Admin
Login to the user as your normally would, check the date is correct if not adjust accordingly.

Restart the computer, and it should be working.
pdub- Jan 25, 2009 at 02:32 PM
can't load into safe mode. keyboard disabled after initial startup. I can show the screen for booting in safemode f8 but can not move to option of safemode because my arrow keys don't work. like I explained in my first response.
cgauna- Oct 4, 2009 at 06:02 PM
would like say thanks for help thought I would lose everything on my computer. stressed
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my mom is having a similar problem with her computer. she just recently got it from my grandmother and its an older comp. its worked slow but decently for years now. She got it and downloaded internet explorer 8 onto it and once she rebooted it, it wont go past the start-up screen. she has a disc to reformat it and the key but the computer wont turn the disc at all. and she cant get it to do anything. anyone know what she could do? would be awesome if we could get the comp to work seeing as she doesnt have the money to get a new one.
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When I click LOG ON button it Shows (windows Loding Your Personal Settings) it''ll Suddenly Show The Message (windows log off.
ceb- Apr 23, 2009 at 03:23 PM
mine has been doing the same thing! if u figured out how to fix it email me at Email Id removed for security
avadhesh- Mar 25, 2010 at 08:41 AM
pl give me solution
Darkside- Mar 30, 2010 at 10:05 AM
You need to do a "repair install" of Windows. Do not go into the Repair Utility!!! Something totally different.
t- Apr 29, 2011 at 06:45 AM
When you turn the PC on , keep pressing F8 , Then once it goes into safe mode click on restore to last known working point , it will be fine
no- May 11, 2011 at 02:17 PM
Best response is back working with f8.
thank you.
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I have seen this problem and it sounds like some kind of virus ,boot or Bios . I have only seen it in PC's with older MB's and not in one with dual bios chips. I am working on another PC with the welcome screen problem now ,so I will let you guys know what I find.
Pdub- Mar 7, 2009 at 12:28 PM
Right on the money. I took my HD out and brought it over to a friends house and did a full scan. Took out a bunch of viruses and adware. was then able to get into HD to remedy the situation. Seems like the easiest fix is to detach hdd from existing unit and scan. thanks for everyone's help.
Weed- Mar 16, 2009 at 02:27 PM
pdub - did scanning and removing viruses from your HD allow you to boot the original PC?

I have same issue. Could not do a repair on the HD. Need the data on it.

Bought a new HD. Tried to install XP on it, but the system keeps booting to the XP Media CD and will not install XP - even after I go into BIOS and say boot from HD only.

Makes me think it is BIOS problem and not a HD/software/virus problem. But I have never seen this before.

Any help is appreciated.
PDUB- Mar 16, 2009 at 03:28 PM
I wasn't comfy with existing version so I actually did new install of OS on a different HD and it worked. I have 2 hd's on system so had to switch master/slave config and it seemed to work. You want to boot from CD and not HD because that's where the problem exists if trying to reinstall OS. Boot order CD-rom drive and take HD boot off. May need a touch more info on your system to figure out what may be the issue.

Suggestions that I have gotten that may be of help from this thread.
*Take MB battery out to clear Bios
*Take HD off system and see if it is recognized by other workstation away from your box, If yes then you know its not the HD, clean it and try to go into it to get data (ultimate solution for me) or copy to ext HD if you want....if No then you found your issue.
*You mentioned trying to install OS on new HD and it wouldn't work (dumb question, is it full version or upgrade that you have (sry but have to ask since I don't know your level of expertise)
*Can you get into safemode? When I had the issue, I couldn't even go into safemode which I believe was a direct result of a virus shutting down my usb ports...after the scan the usb ports still didn't work but my ps2 input still worked for my keyboard. I was then able to put fresh OS on HD and blah blah blah.
*Another weird thing was that my comp would shut down 3 minutes in after being cleaned....found that temp settings were adjusted to auto shut down would initiate because temp was being exceeded. Cranked up fans and it was all good.
Was a royal pain in the butt to get it fixed but alas like my wifes pregnancy the destination was definitely more enjoyable than the journey.

Hope this helps.

Biggest thing is to isolate as much as possible to find out where the issue may be...Hopefully you can get it fixed and be able to fix on the cheap and take HD back if not needed
Jay- Apr 15, 2009 at 02:56 PM
Hey weed,
Have you tried hitting ctl, alt, del and loading the task manager and starting a new explorer task? You might have to do it twice but it should give you the desktop back, long enough to save your data.
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i have a similar problem on my ACER travelmate 5510. I go through the startup process as usual untill it comes to the screen where it should say: Press ctr+alt+del to begin. Instead of this I only have the blue startup background. I cant figure out what to do. I have tried safe mode and everything else like that and it wont work. Anyone got any advice?
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