Computer will not load past welcome screen [Solved/Closed]

wldy 4 Posts Monday August 4, 2008Registration date August 5, 2008 Last seen - Aug 4, 2008 at 11:05 PM - Latest reply:  Swapnil
- Sep 7, 2017 at 11:08 AM
Hello,
My computer, after not being used for a few months logged into windows and the internet just fine, once....then it stopped going to web pages. So I restarted the computer. Then XP would load to the welcome screen, and the next screen it shows is the background (just before you would choose which ID to login under) it never loads past that point. When I tried to reboot and go to safe mode the keyboard would let me get it to that screen then the keys would stop working. TO fix that I had to take out that little battery inside the computer. Then I tried to log into safe mode, I got past the choose ID screen, then it stopped loading again.

I cannot reformat the harddrive as I do not have the windows XP disk, I have the key, just not the disk.

I did find programs on the computer before I rebooted the first time, and I tried to go into Add/Remove programs to remove them, I cuold not get into that either, but I did find the weird stuff in the program files and deleted a few things that I knew what they were and that were not supposed to be on this computer (ie world of warcraft)

I have tried every single thing I can think of and I cannot get this problem fixed, any suggestions besides blowing it up, or brining it to a shop? I already have to replace one computer that will not turn on anymore....
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118 replies

lifeisagame - Aug 27, 2008 at 07:01 AM
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you can download the xp disk and burn it to re-format your computer. ive left my email address, if you need specific instructions on how to do so.lifeisagame @ hotmail. co. uk
how do I fix my pc it freezes at welcome screen my email doinitall4ya@yahoo.com
It's not that eazy as you think because if you download a windows xp or higher os system offline will install and every thing but you will not pass the windos activation and your computer will be considered counterfit
hiiiiiiiiiiiiiiiiiiii

if u need help for removing the computer virus so u can do only one thing, first u go the start menu then you click the run button and then delete the all data in run program.
My xp pc doesnt start up it says no drive found!!!
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Chances are its a simple mistake like the time and date is incorrect, I have had this problem on several other computers I have seen. Best thing to do is...

Boot into Safe Mode when the computer gets passed the Bios press F8
Boot into safe mode, the computer should boot up as normal asking which account you would like
to login to [USERS] or Admin
Login to the user as your normally would, check the date is correct if not adjust accordingly.

Restart the computer, and it should be working.
can't load into safe mode. keyboard disabled after initial startup. I can show the screen for booting in safemode f8 but can not move to option of safemode because my arrow keys don't work. like I explained in my first response.
would like say thanks for help thought I would lose everything on my computer. stressed
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my mom is having a similar problem with her computer. she just recently got it from my grandmother and its an older comp. its worked slow but decently for years now. She got it and downloaded internet explorer 8 onto it and once she rebooted it, it wont go past the start-up screen. she has a disc to reformat it and the key but the computer wont turn the disc at all. and she cant get it to do anything. anyone know what she could do? would be awesome if we could get the comp to work seeing as she doesnt have the money to get a new one.
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When I click LOG ON button it Shows (windows Loding Your Personal Settings) it''ll Suddenly Show The Message (windows log off.
mine has been doing the same thing! if u figured out how to fix it email me at Email Id removed for security
plz!
pl give me solution
You need to do a "repair install" of Windows. Do not go into the Repair Utility!!! Something totally different.
When you turn the PC on , keep pressing F8 , Then once it goes into safe mode click on restore to last known working point , it will be fine
Best response is back working with f8.
thank you.
Travtech Computer Tech - Mar 6, 2009 at 11:17 PM
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I have seen this problem and it sounds like some kind of virus ,boot or Bios . I have only seen it in PC's with older MB's and not in one with dual bios chips. I am working on another PC with the welcome screen problem now ,so I will let you guys know what I find.
Right on the money. I took my HD out and brought it over to a friends house and did a full scan. Took out a bunch of viruses and adware. was then able to get into HD to remedy the situation. Seems like the easiest fix is to detach hdd from existing unit and scan. thanks for everyone's help.
pdub - did scanning and removing viruses from your HD allow you to boot the original PC?

I have same issue. Could not do a repair on the HD. Need the data on it.

Bought a new HD. Tried to install XP on it, but the system keeps booting to the XP Media CD and will not install XP - even after I go into BIOS and say boot from HD only.

Makes me think it is BIOS problem and not a HD/software/virus problem. But I have never seen this before.

Any help is appreciated.
I wasn't comfy with existing version so I actually did new install of OS on a different HD and it worked. I have 2 hd's on system so had to switch master/slave config and it seemed to work. You want to boot from CD and not HD because that's where the problem exists if trying to reinstall OS. Boot order CD-rom drive and take HD boot off. May need a touch more info on your system to figure out what may be the issue.

Suggestions that I have gotten that may be of help from this thread.
*Take MB battery out to clear Bios
*Take HD off system and see if it is recognized by other workstation away from your box, If yes then you know its not the HD, clean it and try to go into it to get data (ultimate solution for me) or copy to ext HD if you want....if No then you found your issue.
*You mentioned trying to install OS on new HD and it wouldn't work (dumb question, is it full version or upgrade that you have (sry but have to ask since I don't know your level of expertise)
*Can you get into safemode? When I had the issue, I couldn't even go into safemode which I believe was a direct result of a virus shutting down my usb ports...after the scan the usb ports still didn't work but my ps2 input still worked for my keyboard. I was then able to put fresh OS on HD and blah blah blah.
*Another weird thing was that my comp would shut down 3 minutes in after being cleaned....found that temp settings were adjusted to auto shut down would initiate because temp was being exceeded. Cranked up fans and it was all good.
Was a royal pain in the butt to get it fixed but alas like my wifes pregnancy the destination was definitely more enjoyable than the journey.

Hope this helps.

Biggest thing is to isolate as much as possible to find out where the issue may be...Hopefully you can get it fixed and be able to fix on the cheap and take HD back if not needed
Hey weed,
Have you tried hitting ctl, alt, del and loading the task manager and starting a new explorer task? You might have to do it twice but it should give you the desktop back, long enough to save your data.
Grimest 4 Posts Saturday July 25, 2009Registration date July 26, 2009 Last seen - Jul 26, 2009 at 04:19 PM
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i only read the first help comment ignore it dont reinstall windows lmfao! MANY things u can do befor reinstalling windows
1) start your comp in safemode ..constantly press f8 I think it is to get the menu then click safe mode
2) open bios many things in there also, like load optimized defaults etc..
3) wierd but it happend to me and this worked once, turn of your pc by the mains in cluding monitor speakers for good luck then unplug everything from the back of your pc and then wait 3mins then plug everything back in and turn it all back on after tryin step1/2
4) im a lil stoned rite now I cant remember all the ways of solving this issue but those 3tips have worked wonders for me in the past mate, gl and I aint knocking any other comments I read the 1st one thats all I can be botherd readin atm he could be correct but try mine m8.
Thanx...but whats the next step? I mean how to remove this problem ??
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i have a similar problem on my ACER travelmate 5510. I go through the startup process as usual untill it comes to the screen where it should say: Press ctr+alt+del to begin. Instead of this I only have the blue startup background. I cant figure out what to do. I have tried safe mode and everything else like that and it wont work. Anyone got any advice?
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i have a copy of windows xp on a disk ... I can copy it and email you a CD image if you want, then use a different computer to burn it into a disk... just email me what service pack you have and I will find the appropriate CD out of my box of heavenly Recovery CD,s I have this exact same problem... but lucky for me im a dual booter, I have 2 copies of windows XP I use one for backup and repair... (the one im using right now) im gunna do a diagnosis and see what the REAL issue is... I could remover my VGA card(graphics card) and use my onboard instead to test you VGA card theory... ATI is a bit faulty... my email is Email Id removed for security
My computer would not boot in normal mode. It was a real bad situation. Started in safe mode and unistalled Norton and rebooted. Everything was fine!!!! This was a real headached but solved easily. FYI
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Hi, I need help. I have recently been deleting programs I am no longer using, compressing old files, and performing the disk Cleanup. I searched on the internet that the Disk Cleanup SAFELY deletes my files in the computer. However, I accidentally deleted Windows files, which keeps the computer working. it wouldn't have been a problem if I hadn't deleted the Recycling Bin, also. (ie, stuff emptied are still there...this is "permanent" deletion). I restarted the computer, and it loads past the Welcome Screen after an hour. At this time it shows me a screen filled with letters saying what files could not be found/accessed. I dont know how to get these files (the ones I deleted accidentally that keep the computer working properly) back. Does anyone know how I can do this for free? The Keyboard doesnt work, either. I think its a lost cause...
computerguy - Feb 3, 2010 at 01:59 PM
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My solutioon was to get to the BIOS and change the HD to be ATA. The virus changed the BIOS
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Just a thought, all of you that cant boot from CD to format your computers because you cant press 'any key' I had the same problem but turned out it was because I was using a wireless keyboard, once I used a normal wired keyboard the problem was resolved.
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I am having the same issue, with a DELL optiplex gx620. The computer can boot up to the log-in screen and then when I hit "ctrl alt del" to log in, the keyboard does not respond. I try num lock and other keys and get nothing. Windows was updated two days ago. The maching is never really dormant - except on weekends.

Has anyone found a fix for this that doesn't require re-installing windows?
that a virus. mine was called securiy essanials not to be confused with the ms program. this one is serious and nothing to mess with
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my laptop loads the operating system vista but it does not display windows and the desktop
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my dad fixed my computer... buuuut I know you have to check the bluetooth on the side of the laptop and make sure its blue, then make sure its plugged in, the security is okay and ur password hasnt expired.
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My laptop has done the same thing. It's an Acer. Although it seems you cannot fix it, just try booting with safe mode every day for 3 weeks and that's what helped mine. :) Hoped it helped!
a constant reformater - May 19, 2010 at 04:34 AM
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Borrow a CD of your computer's system, of have someone reformat it and to make a cd of the system to have in the future. If you have the athondication key code, you can have a cd made, and offer to pay for it, it should not cost you much.
That is so that you can reformat next time you get problems, as they charge a lot to do it professionaly, it it happens often as it does with me.

Most times, it is a hicap which you may need to reformat to get rid of.
It is hard to know what the problem is unless you have the computer in front of you and try a number of different things.
I hope you have fixed it by now.
11yrs of patience - Jun 9, 2010 at 03:24 AM
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lol I dindnt even get to welcome screen
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On windows XP ... First make sure you know the drive where you installed your windows XP (for example c:) : I name it "Yourdrive".
If you have 2 operating systems installed, you can work from in the O.S. system that works well, if not try to work in save mode by pressing the f8 key at start-up.

When you're logged in:
Go to run ... type cmd ... enter ... type chkdsk "Yourdrive": /f /r

When you don't have 2 operating systems installed, wait till all is finished.
Whith one operating system installed, your computer will have to restart because it can not make the changes whithout having a restart.

Hope this will help you all.

Happy greetings
Jeff
Also When you don't have... must be When you have
Sorry for the faults ...
Happy greetings,
Jeff
For those who cannot go in safe mode

To enter Recovery Console in Windows XP, you will need to boot from the Windows XP CD.

1. Watch for a Press any key to boot from CD... message similar to the one shown above.

2. Press a key to force the computer to boot from the Windows CD. If you do not press a key, your PC will continue to boot to the Windows XP installation that's currently installed on your hard drive. If this happens, simply reboot and try to boot to the Windows XP CD again.
How to Enter Windows XP Recovery Console

http://pcsupport.about.com/od/fixtheproblem/ss/rconsole.htm

The Recovery Console can be an indispensable diagnostic tool when your Windows XP, 2000, or Server 2003 based computer suffers from certain major problems.

A number of commands are available within Recovery Console, some of them exclusive to the tool. When used, these commands can do things as simple as copying a file from one place to another or as complicated as repairing the master boot record after a major virus attack.

Chkdsk
The chkdsk command, often referred to as "check disk", is used to identify, and often times correct, certain hard drive errors.

http://pcsupport.about.com/od/fixtheproblem/tp/recovery_console_commands.htm

Happy greetings,
Jeff
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I think that it is no use to fix it, I have the same problem and I am tired of it... so I think you just should blow it up
Why not try to fix it? ... Just enter the "chkdsk "yourdrive": /f /r" command and you're problem will be solved (remember to replace "yourdrive" with C or E or ...)
Id rather not. - Jun 21, 2010 at 01:13 PM
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I had the same problem....couldn't get past the start up screen....keyboard wouldn't work...couldn't get into safe mode, etc. etc.

Finally just took it in to be serviced since nothing I tried worked.

Assumed it was going to be a virus/mal ware/spy ware related....

As it turns out : A faulty RAM chip, only worked intermittently.

Maybe this will help someone else?
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