Ask a question Report

Acer dvd/cd not there [Solved/Closed]

Ottawabill - Latest answer on Jan 24, 2013 10:50AM
I just bought an acer computer with vista self extracting files. set it up last night but it doesn't see the dvd/cdrom, no drive letter for it, and no cd devices shown in the device listing. I am new to vista and have no idea how to have it recognise this drive. It does see the usb and memory card drives, but nothing for the cd. The cd does work ie has power to it. Because I have no disk (self extract) I can't just re-install...
At a loss!!
Read more 

moins plus
Hello, I have the same problem except my computer is about 6 months old. One day my DVD drive was recognized and now the computer can't find it. What did you end up doing to fix this?

reyn None - Aug 28, 2009 09:40PM
It's not letting me delete it. It says error while deleting key.
WENDE None - Dec 29, 2009 09:03PM
Sebastian- Aug 3, 2010 12:40PM
hey I have same problems, ( on and off) but I cant find any filter only 4 folders 0000, 0001, 0002, and Properties that I cant open ...any ideas
thx in adv
Laura- Oct 29, 2012 11:57AM
Hi this fixed the problem for 24 hrs, but CD drive no longer works again? Any ideas?
Brian- Jan 24, 2013 10:50AM
It worked for me thanks,
moins plus
If it's new take it back and get another.

If that's not an option - open up the case and remove and reconnect the IDE cable to the DVD drive (with the power off). The IDE cable is big flat one.

It's either a dead DVD drive, a bad cable or motherboard problem with the IDE plug.

moins plus
I have Acer Aspire 7520, bought in 2007, worked like a dream then started acting wierd in Dec '09. Failing to boot, freezing part way thru POST, then when it did boot, DVD drive disappeared and re-appeared sporadically and other such annoyances. Followed ACER1's advice and it worked for one power on, then same problems returned. Went to local DIY store and found hardened plastic version of same screw following onantho's comment, and all seemd to be well. Until today. Now my laptop will not do ANYTHING while the DVD drive is installed. Acer have been less than useless, and I could probably buy a small island with the cash I have spent calling their tech (un)support(ive) team, so no green button, I do not have 'an' answer, I have THE answer:
Steer clear of Acer. Save up and buy something good.

moins plus
Right click My Computer or Computer and go to properties. Go to Device Manager or the equivalent of that. Find you Dvd/Cd Drive. Right click, and then scan for hardware changes. That should bring it up and this is very simple to do.

If no reinstall the driver, thats almost always a fix.

Harendra- Jun 11, 2010 03:08AM
Thanks, it worked
britkh- Aug 9, 2010 08:43PM
Worked like a charm!!! Thanks :)
moins plus
my acer aspire 6930 dvd driver run only in cd-rom, dvd is not recognized

moins plus
i followed above deleted upper and lower filters made no difference :(

moins plus
Acer aspire model 50... DVD drive dissapears... SOLVED. It's actually a manufacturing problem. The dvd metal case atually touches the the interior metal case of the laptop causing a shortcircuit. Solution: Remove The DVD drive from its place by removing the screw of the drive from the back of laptop and then pull the drive gently out from the laptop case. At the end of DVD case you can see the metalic extension, with a little hole. Cover that entire area with something, I used a sticker, but let that hole free, so you can put the screw back in once you put the DVD drive back in to the laptop case. That's it. If your DVD drive has no other defects, it should work. It's a common problem to all Acer Aspire 5 series (5100, 5101, 5020, etc etc).

onantho- Mar 10, 2010 09:05PM
If that is the problem then there is also another step to follow. One would have to replace the original screw,which is made of metal, with a plastic or non-conducting screw because that same screw still touches both metals. Of course, before thinking it through, I tried it and that did not work. I still have the problem. Any other suggestions?
onantho- Mar 10, 2010 09:05PM
If that is the problem then there is also another step to follow. One would have to replace the original screw which is metal with a plastic or non-conducting screw because the screw still touches both metals. Of course, without thinking it through, I tried it and that did not work. I still have the problem. Any other suggestion?
Kimble- Mar 23, 2010 03:23PM
Are you kidding man??
frustrated- Apr 21, 2010 11:23AM
Didn't work for me either, insulating the hole plate and removing the metal mounting screw.
moins plus
After owning the machine for 2 years, the machine stopped recognizing the CD drive. Followed the advise on here and took the machine apart to find the ribbon cable came unplugged. Taking the machine apart isnt for the faint of heart, but after about an hour it's working again.

moins plus
Give Vista a chance

moins plus

The problem isn't the drive, or a Sony big brother association to the RIAA, it has to do with the crappy software Acer includes and forces you to run on the laptop! I have fixed my laptop and hope this helps any of you out there!

I have had many and MULTIPLE issues with the Acer 5100.
Most of the issues related to crappy software from Acer and Vista updates making them crash. Like an update eliminating my laptop from recognizing and accessing my hard drive, and a computer is pretty hard to run when it doesn't have access to a boot drive!
My latest frustration occurred recently when I installed the latest Vista service pack. I started having multiple issues with both my hard drive recognition and also eht eData security suite pre installed on my Acer 5100.
I started having MULTIPLE like 8-10 error pop up windows for eData Security. So I decided to uninstall it since I was running a different program to protect my laptop.
Well then iTunes started acting weird, not recognizing CD's and also not playing song files.
So I then wiped my system clean of eData, rebooted, rechecked there were not references to eData in the Regedit trees, and did a hard shut down, and a clean power on.
I then reinstalled eData and now my system is working smoothly.

Hope this helps.

This document entitled « acer dvd/cd not there » from CCM ( is made available under the Creative Commons license. You can copy, modify copies of this page, under the conditions stipulated by the license, as this note appears clearly.

Not a member yet?

sign-up, it takes less than a minute and it's free!

Members get more answers than anonymous users.

Being a member gives you detailed monitoring of your requests.

Being a member gives you additional options.