internet explorer won't load(system32
vlsp.dSolved/Closed

Question

when i load internet explorer or firefox, i get a message saying that because my last session ended unexpectedly i have to restore my homepage or restore my last session, but then directly after. i get another message box saying internet exolorer has stopped working (check online for solution or close the program). so therefor i cant restore my homepage or even restore last session because the options are grey, ive run malaware and virus checker checks which incidently found trojans, i have deleted these and still i cant access the net, (only through my isp) 
i can however use either in safe mode

Ambucias · Accepted Answer

To keep your system safe, you must follow the instructions hereunder to the letter: 

1. Download Combofix to your desktop. 

http://www.combofix.org/download.php 

2.Close all open Windows including this one. 

Close or disable all running Antivirus, Antispyware, and Firewall programs as they may interfere with the proper running of ComboFix. 

3. Double click on the ComboFix icon. 

Windows is issuing this prompt because ComboFix does not have a digital signature. This is perfectly normal and safe and you can click on the Run button to continue. 

4. Accept the disclaimer and the recovery 

5.You should now press the Yes button to continue. If at any time during the Recovery Console installation you receive a message stating that it failed to install, please allow ComboFix to continue with the scan of your computer. 

ComboFix will disconnect your computer from the Internet, so do not be surprised or concerned if you receive any warnings stating that you are no longer on the Internet. When ComboFix has finished it will automatically restore your Internet connection. 

While the program is scanning your computer, it will change your clock format, so do not be concerned when you see this happen. When ComboFix is finished it will restore your clock settings to their previous settings. 

If you see your Windows desktop disappear, do not worry. This is normal and ComboFix will restore your desktop before it is finished. Eventually you will see a new screen that states the program is almost finished and telling you the programs log file, or report, will be located at C:\ComboFix.txt. 

Once you are done, paste the log here and report to me on how your system is behaving. 

Good luck 

Ambucias

Ambucias · Answer

Hello,

Please explain which "malaware and virus checker checks" you have used and which Trojan Horses were found in the stable?

punitive · Answer

hi 

i cant tell you what the trojans were as ive deleted them, but they were trojans which place them selves in my files then find registery keys, then duplicate to other files. 
the virus checker is avg pro and the malawarebytes (anti malaware) are the programmes i have on my computer , also i have used trend micro online scanner.
hope this information is enough for someone to help me solve this problem

Ambucias · Answer

Hello,

Lets see if there any traces left.

Please download and install Hyjackthis version 2.0.3 (beta)

http://free.antivirus.com/hijackthis/

Please request : scan and save log.

Once the scan is over the log will open.  Copy it and paste it here.  I will analyse the log and let you know.

punitive · Answer

C:\Program Files\Common Files\AOL\Topspeed\3.0\aoltpsd3.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\TrendMicro\HiJackThis\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.aol.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = https://www.msn.com/fr-fr/?ocid=iehp
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = https://www.bing.com/?toHttps=1&redig=53EEB45F21EA47F2B95DF58497B5E6B6
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = https://www.bing.com/?toHttps=1&redig=53EEB45F21EA47F2B95DF58497B5E6B6
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.msn.com/fr-fr/?ocid=iehp
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
R3 - URLSearchHook: SearchHelper Class - {91C18ED5-5E1C-4AE5-A148-A861DE8C8E16} - (no file)
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\swg.dll
O2 - BHO: Mega Manager IE Click Monitor - {bf00e119-21a3-4fd1-b178-3b8537e75c92} - C:\Program Files\Megaupload\Mega Manager\MegaIEMn.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_B7C5AC242193BB3E.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Search Assistant - {F0626A63-410B-45E2-99A1-3F2475B2D695} - C:\Program Files\SGPSA\BHO.dll (file missing)
O2 - BHO: XBTBPos00 - {FCBCCB87-9224-4B8D-B117-F56D924BEB18} - C:\Program Files\Fast Browser Search\IE\FBStoolbar.dll
O3 - Toolbar: Fast Browser Search Toolbar - {1BB22D38-A411-4B13-A746-C2A4F4EC7344} - C:\Program Files\Fast Browser Search\IE\FBStoolbar.dll
O3 - Toolbar: DAEMON Tools Toolbar - {32099AAC-C132-4136-9E9A-4E364A424E17} - C:\Program Files\DAEMON Tools Toolbar\DTToolbar.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1248630569\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [NSeries.PCSync] C:\Program Files\Nokia\NSeries PC Suite\System Utilities\PcSync2.exe /NoDialog
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: NETGEAR WG111T Smart Wizard.lnk = ?
O8 - Extra context menu item: Download Link Using Mega Manager... - C:\Program Files\Megaupload\Mega Manager\mm_file.htm
O10 - Unknown file in Winsock LSP: c:\windows\system32
vlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32
vlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32
vlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32
vlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32
vlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32
vlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32
vlsp.dll
O13 - Gopher Prefix: 
O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) - http://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.5.0.cab
O16 - DPF: {6D2EF4B4-CB62-4C0B-85F3-B79C236D702C} (ContactExtractor Class) - http://www.facebook.com/controls/contactx.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: Adobe Active File Monitor V7 (AdobeActiveFileMonitor7.0) - Adobe Systems Incorporated - C:\Program Files\Adobe\Photoshop Elements 7.0\PhotoshopElementsFileAgent.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AVG Free E-mail Scanner (avg9emc) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgemc.exe
O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: ForceWare Intelligent Application Manager (IAM) - Unknown owner - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32
SvcAppFlt.exe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: ForceWare IP service (nSvcIp) - Unknown owner - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32
SvcIp.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32
vvsvc.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\3D Vision
vSCPAPISvr.exe
O23 - Service: TomTomHOMEService - TomTom - C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe

Ambucias · Answer

Hello Punitive

All of the entries hereunder are virused!

R3 - URLSearchHook: SearchHelper Class - {91C18ED5-5E1C-4AE5-A148-A861DE8C8E16} - (no file) 
O1 - Hosts: ::1 localhost 
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file) 
O2 - BHO: Search Assistant - {F0626A63-410B-45E2-99A1-3F2475B2D695} - C:\Program Files\SGPSA\BHO.dll (file missing) 
FBStoolbar.dll 
O10 - Unknown file in Winsock LSP: c:\windows\system32
vlsp.dll 
O10 - Unknown file in Winsock LSP: c:\windows\system32
vlsp.dll 
O10 - Unknown file in Winsock LSP: c:\windows\system32
vlsp.dll 
O10 - Unknown file in Winsock LSP: c:\windows\system32
vlsp.dll 
O10 - Unknown file in Winsock LSP: c:\windows\system32
vlsp.dll 
O10 - Unknown file in Winsock LSP: c:\windows\system32
vlsp.dll 
O10 - Unknown file in Winsock LSP: c:\windows\system32
vlsp.dll 
O13 - Gopher Prefix:
O20 - AppInit_DLLs: avgrsstx.dll C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL 

I must shut down for 5 minutes and I will return shortly, 5 minutes

Ambucias · Answer

I'm back

The Winsock infections are delicate to solve, I could ask you to delete them with Hyjackthis but I would rather not risk it.

Please download ComboFix:

I don't know the state of your system now, however, I shall prescribe to you a very powerfull antidote that is able to kill and send and Trojan Horse to the glue factory. It is of very last resort and should not be abused of, as matter of a fact, once you have used it, I suggest you delete it from your system. 

To keep your system safe, you must follow the instructions hereunder to the letter: 

1. Download Combofix to your desktop. 

http://www.combofix.org/download.php 

2.Close all open Windows including this one. 

Close or disable all running Antivirus, Antispyware, and Firewall programs as they may interfere with the proper running of ComboFix. 

3. Double click on the ComboFix icon. 

Windows is issuing this prompt because ComboFix does not have a digital signature. This is perfectly normal and safe and you can click on the Run button to continue. 

4. Accept the disclaimer and the recovery 

5.You should now press the Yes button to continue. If at any time during the Recovery Console installation you receive a message stating that it failed to install, please allow ComboFix to continue with the scan of your computer. 

ComboFix will disconnect your computer from the Internet, so do not be surprised or concerned if you receive any warnings stating that you are no longer on the Internet. When ComboFix has finished it will automatically restore your Internet connection. 

While the program is scanning your computer, it will change your clock format, so do not be concerned when you see this happen. When ComboFix is finished it will restore your clock settings to their previous settings. 

If you see your Windows desktop disappear, do not worry. This is normal and ComboFix will restore your desktop before it is finished. Eventually you will see a new screen that states the program is almost finished and telling you the programs log file, or report, will be located at C:\ComboFix.txt. 

Please insure you let Combofix do its job, do not attempt to intervene, don't click here and there or tap on the keyboard, just let it go.

Gee that took me a lot of typing.  Let me know how happy you are.

Regards

punitive · Answer

ambucias im not gay but i actually love you man, thankyou soooooooo very much.
good to see people like you helping us noobs :)
good job and thx again

Ambucias · Answer

Punitive,

Neither am I!  Glad it worked! Have you seen the movie: "Pass it on to the next?"

punitive · Answer

no but i'll check it out :) thx again

punitive · Answer

what the hell? its back again :( i got exactly the same problem as before, ie or firefox wont start up, it was all fine this morning, now im back from work and it dont work

Internet explorer won't load(system32\nvlsp.d

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