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Cant run Trojan.Brisv.A!inf Removal Tool [Solved/Closed]

Ask a question gobbo x - Last answered on May 8, 2010 at 11:47 AM by vidhu
Hello,

I am trying to run the Trojan.Brisv.A!inf Removal Tool, as an administator, but it comes up with the folowing message:

You do not have Administaror rights to run the tool. Please contact your Network Administrator for more information.

I have no idea what to do, seeing as I am aready an admin on the laptop.

Can anyone help? Thanks x
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The virus/trojan could be preventing you from running the removal program. Did you try it in "safe mode"
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gobbo x- Feb 1, 2009 at 04:38 PM
no how do i do that? x
maraluvv- Feb 15, 2009 at 09:31 AM
no how do i do that
maraluvv- Feb 15, 2009 at 09:34 AM
how do i do that just learing how to work a computer
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Restart the computer - then hit F8 when the Windows logo screen comes up. It will then display a lot of text and slowly boot into a sub-set of Windows. You might be able to then run anti-virus programs. Good Luck
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gobbo- Feb 2, 2009 at 04:45 AM
Running it in safe mode worked, and i was able to run the Trojan.Brisv.A!inf Removal Tool. Thank you ever so much. x
gobbo x- Feb 10, 2009 at 09:13 AM
umm why is it that even after running the tool, and removing the virus, it stil comes up with the message saying that it needs to be removed manually, when i re-scan using the antivurus software? and when i do re-remove it, after a couple of hours, cause thats how long the tool takes, it comes up with a message saying that the virus isnt there to begin with? so why do i keep getting a message saying that it is? am confused x
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i have exact same message and im also admin on my laptop. ??? norton cant remove trojan.brisv.a!inf. x
Skippy2009- Feb 2, 2009 at 01:04 AM
Are you on Vista? If so try right-clicking the removal tool's icon and select 'run as administartor'.
mishka- Feb 2, 2009 at 01:50 AM
thank you so much...that helped me a lot! Right clicking on the icon was the solution...
Donna Skippy2009 - Feb 9, 2009 at 11:15 PM
THANK YOU VERY MUCH FOR YOUR ADVICE IT WORKED! I was frustrated before. Thanks a ton!
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i did as you suggested xpc man and started in safe mode, and that seemed to work, when i used the tool, it came back saying their was no trojan, and have re ran norton and its doing the same?, as i have deleted the mulitmedia file that was infected, and i deleted limewire ages ago, should that have sorted it? or do you think it may still be on my system?

xx
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this is a free malware tool - I would run this to be sure things are OK

http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html
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how long does it take to run the program???
MARIO2208- Feb 12, 2009 at 08:02 AM
Mine ran for aprox 30 minutes
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eye in the sky- Feb 18, 2009 at 02:35 PM
I used Super Anti Spy ware took 40 minutes it's free could not get Norton remove tool to work but this did the trick no problem.
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Go to safe mode and run the removal tool...
Follow these steps to remove trojan/virus from the computer
http://tech.ebugg-i.com/2008/04/tips-and-tricks-to-remove-computer.html

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