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My computer turns black with a cursor only. [Closed]

Ask a question Phill - Last answered on Jul 30, 2017 at 08:13 AM by Ann s.
Hello,
My Acer Aspire 4920 stoped working and all my files are in it!
I've tried various tricks and solutions but non of them seems to work AT ALL!
Please i really need to use my Laptop ASAP!

-Phillip-


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Hello,

Try this 1

When the black screen appears hold the Ctrl & Shift keys and press the "Esc"

key. "Task Manager" will be opened.

Click on "File" --> New Task --> Type explorer.exe and press Enter.

Good Luck.
Ann s.- Jul 30, 2017 at 08:13 AM
Thank you so much. All other answers were like gobbledygook to me! Plain language i understood and it worked.
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Hi Philip if you install any new program which is causing this problem than try to un install that program you can even recover your data restart your pc press f8 computer will show you few options select safe mode it will take you into your windows.
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Hello, If your screen is black but your cursor is working then explorer isn't loading properly.
-Hit Ctrl+Alt+Del to bring up task manager (or Ctrl+Shift+Esc)
-Once the task manager comes up, go to the top left of the window and click on file----> New Task(Run)
-In the box type in "explorer.exe"
-Then hit Enter

This should fix that issue since i have run into that problem quite a bit. Still trying to find a permanent solution but....you know how windows is.
Hope this helps
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