Yahoo account locked

Closed
Nikolina - Jul 23, 2012 at 06:51 AM
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020 - Jul 23, 2012 at 11:32 AM
Hello..

I have a little problem with my yahoo account . That is my primary mail account, and i'm using in for work etc.

I receive calls from my friends that the mail is sending lot of spam emails. Found out that had viruses on my computer. After the clean up when I tried to login and it is telling me that yahoo Id or password are incorrect. All the time.

After that I tried to recover my account through my security questions. My first security question pass but my second don't. The answer to the second I can't remember.
I have android phone and I was logged on my phone.
Also I have mail on hotmail and I'm sure that the answer of security questions are the same as on my yahoo. Is there any way to see answers of security questions?


Please help


Sincerely

Nikolina

1 response

jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Jul 23, 2012 at 11:32 AM
Hello,

Try this 1

Click on the below link and follow the information

https://io.help.yahoo.com/contact/index?page=home&locale=en_US&y=PROD_ACCT

Provide all the necessary information to the Yahoo Customer Care. Make sure

you provide correct information regarding your account.

In next 24 -48 hrs you will be getting all the information regarding your account

to your alternate E-Mail ID.

Good Luck
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