Firefox and IE Destroyed after virus. Help :(
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Dusty K
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Feb 13, 2009 at 08:41 AM
leomartintsa - May 18, 2013 at 12:26 AM
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41 responses
Open IE and go to Tools/Internet Options/Connections/LAN Settings. I haven't had to do it this way but I'll assume they are the same. Hope it helps.
I have had the same problem many times. I was able to remove the virus but repairing the damage, e.g., IE or Firefox will not open. I tried a host of things, namely, resetting IE but what I found today was that I went to the C:\Program Files\Internet Explorer\Connection Wizard\Run inetwiz.exe\select Connect Using LAN if you are on a Local Area Network, Check Auto Discovery of proxy server, uncheck manual proxy server if checked. Skip setting of email (optional). Hope this helps although you have connectivity, I had none.
I was infected with some trojan yesterday, the result was all three browsers were hijacked whereby search results when clicked on were re-directed to something like this server: xsweetbear.com or something like that, then it took me to a health or insurance website. Ran antimalware/malbytes. It found a few things but did not fix the problem. I ran some more antihijack and antivirus programs off download.com, again they found things but none solved the problem. SUPER antispyware ran for 30 minutes and found 60 items, that seemed to rid the trojans but result was a new problem, similar as above: No conncection on IE or Mozilla, BUT Chrome was fine.
Found this thread this morning, ran "Shellipe's" suggestion and sure enough manual proxy was checked. Unchecked it and voila, IE is up!!! Looks like as a parting gift maybe the trojan changes that setting or maybe it is default, who knows. Had to uninstall and reinstall Firefox, and now that is rocking too. I am going to stick w/ Mozilla going forward, IE blows.
Hope this helps anyone, these forums are phenomenal, thank you. Saved me a trip to the (shiver) geek squad! Death to the trojan maker douches.
Found this thread this morning, ran "Shellipe's" suggestion and sure enough manual proxy was checked. Unchecked it and voila, IE is up!!! Looks like as a parting gift maybe the trojan changes that setting or maybe it is default, who knows. Had to uninstall and reinstall Firefox, and now that is rocking too. I am going to stick w/ Mozilla going forward, IE blows.
Hope this helps anyone, these forums are phenomenal, thank you. Saved me a trip to the (shiver) geek squad! Death to the trojan maker douches.
I just finished cleaning out a nasty trojan virus and had to use multiple cleaners to get rid of it. Malwarebytes Anti-malware seemed to do the best job of identifying and getting rid of it. I also used Panda Cloud Anti Sypware and it did a pretty good job of identifying other files.
The problem was once I had cleaned up the virus, my Chrome browser no longer worked and gave me 404 errors for every page. The funny thing was that firefox and flock worked with no problems. I was really bummed because I prefer using Chrome because I find it to be faster than the others. After reading this forum I went to Options in the Chrome browser clicked on Under The Hood tab, from there I clicked on Change Proxy Settings, then I clicked on Lan Settings, I unchecked Use a Proxy Server and checked Automatically Detect Settings.
Works like a champ now. I hope this helps anyone else having a problem and thank you to everyone who previously posted the solution here.
The problem was once I had cleaned up the virus, my Chrome browser no longer worked and gave me 404 errors for every page. The funny thing was that firefox and flock worked with no problems. I was really bummed because I prefer using Chrome because I find it to be faster than the others. After reading this forum I went to Options in the Chrome browser clicked on Under The Hood tab, from there I clicked on Change Proxy Settings, then I clicked on Lan Settings, I unchecked Use a Proxy Server and checked Automatically Detect Settings.
Works like a champ now. I hope this helps anyone else having a problem and thank you to everyone who previously posted the solution here.
You're solution worked for me, thank you sooo much!
In order to get my intranet site back for one computer, I closed IE, I used that wizard, and unchecked all the options, and finished the wizard.
Then when I went back into IE, the proxy setting autopopulated and now he can get on the intranet!
It took me 2 weeks to find out that a proxy error was causing one users Intranet not to connect.
In order to get my intranet site back for one computer, I closed IE, I used that wizard, and unchecked all the options, and finished the wizard.
Then when I went back into IE, the proxy setting autopopulated and now he can get on the intranet!
It took me 2 weeks to find out that a proxy error was causing one users Intranet not to connect.
Shellipe,
I have the same problem. (removed trojan successfully using a combination of Syware Doctor and CCleaner but IE7 and Firefox hang Google Chrome works fine). One of the first things I checked was the Proxy settings and they are set to auto already. I also tried running the inetwiz wizard and the settings already coincide with automatically discover proxy settings.
Any other ideas????
Thanks in advance
I have the same problem. (removed trojan successfully using a combination of Syware Doctor and CCleaner but IE7 and Firefox hang Google Chrome works fine). One of the first things I checked was the Proxy settings and they are set to auto already. I also tried running the inetwiz wizard and the settings already coincide with automatically discover proxy settings.
Any other ideas????
Thanks in advance
This was my first posting. I'm excited that your happy!! I also ran SuperAntiSpyware and Malware Bytes then adaware to double check. Adaware came up clean. I then ran Security Task Manager to help identify potential threats. Also important to check and disable any unnecessary Add ons (IE/tools/manage add ons).
Thanks for the effort! BUT I cannot get IE (or Firefox) to do any thing !!!
I tried the safemode AVG ... But nothing happens! It does update but nothing else!?
I have tried to remove AVG but there is an error says it wont!
Firefox is supposedly the latest!?
I will try a 'stronger' virus catcher and let you know! Any words of wisdom?
THX: Super Z (and I don't feel so super right now!!!)
I tried the safemode AVG ... But nothing happens! It does update but nothing else!?
I have tried to remove AVG but there is an error says it wont!
Firefox is supposedly the latest!?
I will try a 'stronger' virus catcher and let you know! Any words of wisdom?
THX: Super Z (and I don't feel so super right now!!!)
yomama
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Thursday April 22, 2010
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Apr 22, 2010 at 08:09 PM
Apr 22, 2010 at 08:09 PM
sorry for takin ur tume Shellipe but ur not done just yet =P i'm havin the same problem but it seems like ur solution only works for XP, cuz i've tried following it to the letter but it ain't workin, oh yh forgot to mention i'm using Win7... and I have no access to IE8 nor Firefox seeing as how they both crash instantly so please any help wud work
I'm having the very same problem, but I'm running Windows Vista. And there doesn't seem to be a Connection Wizard subsection in the Internet Explorer folder. Any chance there is a different way to reset the proxy settings? Or maybe I have to do something completely different?
Thanks in advance for the help.
Thanks in advance for the help.
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osdamour
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Sep 8, 2009 at 02:39 PM
Sep 8, 2009 at 02:39 PM
Hello,
I have a big big problem. I got a virus I suppose a trojan which I delected. but since that time I can't get to internet throuth firefox and Internet Explorer. Moreover msn messenger doesn't work. When I try to start those application a little window with a message say : "IE stopped working" "firefox stopped working" "msn messenger stopped working". when I start yahoo messenger it works fine but there is no messages when I try to start IE, firefox and msn messenger. google chrome works fine.
I need your help thanks :)
Configuration: Windows Vista
google chrome
I have a big big problem. I got a virus I suppose a trojan which I delected. but since that time I can't get to internet throuth firefox and Internet Explorer. Moreover msn messenger doesn't work. When I try to start those application a little window with a message say : "IE stopped working" "firefox stopped working" "msn messenger stopped working". when I start yahoo messenger it works fine but there is no messages when I try to start IE, firefox and msn messenger. google chrome works fine.
I need your help thanks :)
Configuration: Windows Vista
google chrome
Frozenized
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Jan 19, 2010 at 01:18 PM
Jan 19, 2010 at 01:18 PM
download lunascap6?
Yo Shellipe! U Rock!!! I usually do not leave msgs on blogs. But you forced me to it dude... I had the System Security 2009 malware on my system. Took hours to remove it only to find that my browers (IE and Safari) did not work. Your fix has restored my IE brower... Will look for a similar solution for Safari.
Once again thanks a ton!!!
Once again thanks a ton!!!
I am so glad that I could help! Of course, I had two hands full of hair by the time I finally figured it out.
go to the start menu (green Start button)/Run/type Cmd press enter. When the black cmd box opens, type ping 127.0.0.1. If you see Reply from 127.0.0.1 that means your ethernet card is transmitting and receiving packets.
Dusty K
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Feb 14, 2009 at 09:34 AM
Feb 14, 2009 at 09:34 AM
Tried to do a 'full' uninstall of both of them - but the problems still exist. Pages only half load or don't load at all and occassionally I get pushed to a different site.
I thought I answered this a long time ago. Go to start menu, Run type cmd in the run box and when the black DOS screen opens, type ping 127.0.0.1. If it says reply from 127.0.0.1 then your ethernet card is working fine.
thank you soooo much Shellipe!! I searched for hours to solve this issue and you were the only one to submit something that worked. My computer had many viruses and spyware on it, after cleaning those off I could not get online on IE. I tried EVERYTHING on other blogs/boards (including many TCP/IP fix software tools) and nothing would work. I even tried mannually reseting my TCI/IP and Winsock in CMD prompt. Once I cleaned off the DL32.exe virus I could not get back online..
Computer is clean now and finally back online..
Thanks again!
Computer is clean now and finally back online..
Thanks again!
Thank you so much Shellipe and everyone here that posted their problems/solutions. I have had the same issues that everyone else here seems to have had or are having (due to viruses) and spent the past week trying to get our work laptop back online and running smooth.
Thankfully enough the laptop is now finally running firefox/chrome/IE again.
Again many thanks to you all
Cheers
Merk
Thankfully enough the laptop is now finally running firefox/chrome/IE again.
Again many thanks to you all
Cheers
Merk
How do I do it on windows vista? my internet explorer and mozilla both do not open unless I put the computer in safe mode. I tries doing the LAN setting in safe mode but it does not work unless im doing it wrong. When I try to install certain programs in normal mode the computer just just turns off and restarts and goes to the screen where I can put it into to safe mode. Help
I have a similar issue, I run vista and IE works fine but Firefox displays nothing but a blank page and Google Chrome says that the Webpage is unavailable, I've run CCcleaner and ESET and they both resolved issues but none of which helped with this problem, its been this way a while and I really want help..so THX in advance!
Bit different one.. but if you want to try then you can..
Go to your Installed IE folder.
..\Program Files\Internet Explorer
You will find iexplore.exe
What virus is looking for iexplore.exe and firefox.exe Kill them.
Dont allow the user to open.
Change the file name to any thing like My_Explore.exe.
Make shortcut of it on your desktop.
Simllarly do the same thing for firefox.
Open IE and Firefox now from this new shortcut.
Bit tidious one.. This solution is the best working solution till date. I know the code of virus but dont know where exactly it attacked. But I know what it is really doing to the process.
Go to your Installed IE folder.
..\Program Files\Internet Explorer
You will find iexplore.exe
What virus is looking for iexplore.exe and firefox.exe Kill them.
Dont allow the user to open.
Change the file name to any thing like My_Explore.exe.
Make shortcut of it on your desktop.
Simllarly do the same thing for firefox.
Open IE and Firefox now from this new shortcut.
Bit tidious one.. This solution is the best working solution till date. I know the code of virus but dont know where exactly it attacked. But I know what it is really doing to the process.
Hey guys,
I've been reading this forum and it's really helpful, but I have a somewhat different problem (maybe it isn't different?). I'm not that great with computers. Google Chrome and Mozilla stopped working after I uninstalled Norton 360 v 2.0...my computer got infected with trojans and what not afterwards. I used Vipre to get rid of the trojans and malware. Like you all, only IE works, and the others don't. The only thing is, I made the mistake of unistalling mozilla and google chrome, thinking that I could reinstall it. Now I can't download google chrome or mozilla from IE, it's not letting me. I also tried downloading a Norton removal tool thinking that I didn't remove it entirely or properly, but even IE didn't let me download the tool. I tried changing the proxy settings and what not, we're just stumped here. Any help would be really appreciated!
I've been reading this forum and it's really helpful, but I have a somewhat different problem (maybe it isn't different?). I'm not that great with computers. Google Chrome and Mozilla stopped working after I uninstalled Norton 360 v 2.0...my computer got infected with trojans and what not afterwards. I used Vipre to get rid of the trojans and malware. Like you all, only IE works, and the others don't. The only thing is, I made the mistake of unistalling mozilla and google chrome, thinking that I could reinstall it. Now I can't download google chrome or mozilla from IE, it's not letting me. I also tried downloading a Norton removal tool thinking that I didn't remove it entirely or properly, but even IE didn't let me download the tool. I tried changing the proxy settings and what not, we're just stumped here. Any help would be really appreciated!
Hi Shellpe
Nice to hear that you are a woman, I hope whoever has employed you is paying you mega bucks. After reading all the posts I also had to write for help. I just got home booted up my laptop went to the internet only to find that Mozilla firefox could not connect to the proxy server. I went into tools/options/network/settings and the radio button was on system detect so I changed it to auto detect did I do the right thing or have I got a virus somewhere lurkingto strike back at me? Also my laptop screen comes on very rarely usually it just has a blank white screen can you help a fellow female here?
Nice to hear that you are a woman, I hope whoever has employed you is paying you mega bucks. After reading all the posts I also had to write for help. I just got home booted up my laptop went to the internet only to find that Mozilla firefox could not connect to the proxy server. I went into tools/options/network/settings and the radio button was on system detect so I changed it to auto detect did I do the right thing or have I got a virus somewhere lurkingto strike back at me? Also my laptop screen comes on very rarely usually it just has a blank white screen can you help a fellow female here?
Check you DNS servers in TCP/IP settings.
Sounds like DNS hijack.
Make sure it's AUTO if DHCP or correct ones if static.
Sounds like DNS hijack.
Make sure it's AUTO if DHCP or correct ones if static.
O MY GOODNESSS!!!
Thank you so much for your help Shellipe! I was also running vista have been pulling my hair out for weeks trying to fix my IE. I was just about to give up and shell out hundreds to get someone to come fix it for me.
Thanks again!
Thank you so much for your help Shellipe! I was also running vista have been pulling my hair out for weeks trying to fix my IE. I was just about to give up and shell out hundreds to get someone to come fix it for me.
Thanks again!
Didn't work for me!! I have IE and Vista,checked all the settings and they are as they should be,but still cannot connect through IE. Firefox works fine though?? Can anyone help? It's driving me MAD!!
It is possible that you did not removed all of the virus. Run Superantispyware, Malwarebytes and then Security Task Manager. Also your router may have configuration issues. Check with your IE provider after rerunning the removal tools. Check IE's tools/manage addons. Anything look unfamiliar, especially with a long series of numbers, disable it. It will ask if it is actually needed by a program. Go to registry, and check the run and run once under Local machine/software/microsoft/windows/current version (double click)/Run. Check the Run Hive for any unusual software (google it if you are not sure) and the run once hive for the same. Always back up registry first. Check the automatically detect settings again and make sure everything else is unchecked. In IE Tools/Internet Options/browsing history/settings/View Objects check for any unfamilair objects/ google them remove if found to be a potential threat. Security Task Manager is pretty good in identifying potential threats. Delete temporary internet files and clean all Temp folders (do a search). If I think of anything else, I will post. Good Luck..also, I have found that certain HP model laptops (If this applies) have a recall based on a hardware issue that prevents the computer from detecting wireless. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01087277&lc=en&cc=us. Ping the loopback address to make sure your wireless device is working properly 127.0.0.1.
Hello,
I am sure you corrected this problem; however, if you haven't hears what I learned. After trying all the advice posted here nothing worked. Since I have alread complete clean my hard drive to get rid of the many trogan virus and reloaded Windows XP fresh, I still couldn't get online. After hours of searching I learned that the network adapter driver was missing. I did some research and learned that this is difficult to get unless you have the original driver disk that came with the system. Of course I have no ideal where they are so I am contacting a friend to see if they can help me. Hope this helps the next person.
I am sure you corrected this problem; however, if you haven't hears what I learned. After trying all the advice posted here nothing worked. Since I have alread complete clean my hard drive to get rid of the many trogan virus and reloaded Windows XP fresh, I still couldn't get online. After hours of searching I learned that the network adapter driver was missing. I did some research and learned that this is difficult to get unless you have the original driver disk that came with the system. Of course I have no ideal where they are so I am contacting a friend to see if they can help me. Hope this helps the next person.
Mar 21, 2010 at 12:39 PM
Mar 26, 2010 at 03:55 PM
Mar 26, 2010 at 04:10 PM
If Google Chrome seems to take a long time to load a website or search, it may be configured to acccess pages through a web proxy. Check whether the "Resolving proxy" message appears in the lower-left corner of the browser window.
Follow these steps to change your proxy setting (for Windows):
Click the Tools menu.
Select Options.
Click the Under the Hood tab.
In the "Network" section, click Change proxy settings. This will open the Internet Properties dialog.
Click LAN settings .
Deselect the "Automatically detect settings" checkbox.
Apr 8, 2010 at 07:00 PM
Apr 9, 2010 at 07:38 AM
Here is one solution and there are others
1. Download, unzip and run Godzilla Fix:
https://community.broadcom.com/home
2. Download, install, update Malwarebyte and run a FULL (I insist FULL scan)
https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/
You may be required to reboot during the process.
3. After the scan delete the items found.
Now if none of you comeback to give me some feedback, my spirit will haunt you for etenity and I will cast a spell on your system. I'am serious.