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Always reverts to "work offline"

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tootall42 Posts 2 Registration date Saturday April 13, 2013 Status Member Last seen April 13, 2013 - Apr 13, 2013 at 01:11 PM
tootall42 Posts 2 Registration date Saturday April 13, 2013 Status Member Last seen April 13, 2013 - Apr 13, 2013 at 07:32 PM
Hello,

My Laptop has just been returned from repair. Connects to wifi but will not obtain internet, always reverts to FILE>work offline.

The wifi router should be OK, my other laptop works fine on wifi

removed my former 'dial up'provider as the default connection ... still no internet



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2 responses

Answer 1 / 2
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Apr 13, 2013 at 03:59 PM
Hello,

Try this 1

First remove the "Work Offline" from the browser by going to "File --> Work

Offline.

If the problem still exists then make sure you are getting the IP address from

your router. Try establishing the connection once again by entering the SSID,

Security etc.

Disable your antivirus \ firewall and check if you are able to browse.

If the problem still exists then let me know your router brand name and model

number.

Good Luck
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Answer 2 / 2
tootall42 Posts 2 Registration date Saturday April 13, 2013 Status Member Last seen April 13, 2013
Apr 13, 2013 at 07:32 PM
Problem solved

I first reset the date with a system restore

That brought me to a 'sign in' to my wifi router and LUCKILY i had written down the SSID and password.

Problem solved. I don't understand WHY/IF the repair facility changed my router settings .... maybe they did to test my laptop on their system

Many thanks
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