Wifi connected but can't browse
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Nefti
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1
Registration date
Thursday July 11, 2013
Status
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Last seen
July 11, 2013
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Jul 11, 2013 at 12:16 PM
Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 - Jul 15, 2013 at 10:10 AM
Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 - Jul 15, 2013 at 10:10 AM
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1 response
Zohaib R
Posts
2368
Registration date
Sunday September 23, 2012
Status
Member
Last seen
December 13, 2018
69
Jul 15, 2013 at 10:10 AM
Jul 15, 2013 at 10:10 AM
Hi Nefti,
Please try the below mentioned steps on your laptop and reply with results:
1. Press and hold the Windows Key on the keyboard and then press R key to launch Run Dialog box.
2. Type "cmd" and hit "Enter".
3. Type "ipconfig" at the command prompt and hit "Enter".
4. Check if "IPv4" and "Default Gateway" show a valid IP Address.
5. Ping the "IPv4" and "Default Gateway".
6. If you get response in the above step, type "ping www.dell.com" and check if there is response.
7. If Ping is successful in the previous steps and Internet Explorer is unable to open any websites or showing Page cannot be displayed. Run below MS Fix-Its using wired connection:
a. Winsock Reset - Fix it
b. Automatically diagnose and fix common security setting on Windows
c. MS Fix it : Improve performance, safety and security in Internet Explorer
8. If ping is successful for default gateway, but not for websites, check in "Safe Mode With Networking". If you are able to go online in "Safe Mode With Networking", then it's an issue mostly with firewall.
9. If you are not able to ping the website or go online in "Safe Mode With Networking" also, then follow the steps suggested by xpcman and "Power Cycle" the router.
10. Check if any other computers are able to connect to this same wireless network. If yes, the issue is with this computer.
Please try the below mentioned steps on your laptop and reply with results:
1. Press and hold the Windows Key on the keyboard and then press R key to launch Run Dialog box.
2. Type "cmd" and hit "Enter".
3. Type "ipconfig" at the command prompt and hit "Enter".
4. Check if "IPv4" and "Default Gateway" show a valid IP Address.
5. Ping the "IPv4" and "Default Gateway".
6. If you get response in the above step, type "ping www.dell.com" and check if there is response.
7. If Ping is successful in the previous steps and Internet Explorer is unable to open any websites or showing Page cannot be displayed. Run below MS Fix-Its using wired connection:
a. Winsock Reset - Fix it
b. Automatically diagnose and fix common security setting on Windows
c. MS Fix it : Improve performance, safety and security in Internet Explorer
8. If ping is successful for default gateway, but not for websites, check in "Safe Mode With Networking". If you are able to go online in "Safe Mode With Networking", then it's an issue mostly with firewall.
9. If you are not able to ping the website or go online in "Safe Mode With Networking" also, then follow the steps suggested by xpcman and "Power Cycle" the router.
10. Check if any other computers are able to connect to this same wireless network. If yes, the issue is with this computer.
