Inspiron 1525 cd/dvd drive won't work
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4 responses
Step 1: If you have installed any CD-burning software, please temporarily remove them from "Control Panel"-> "Programs and Features".
Step 2: Modify the Registry:
===================
1. Click "Start" Pearl, type in "regedit" (without quotation marks) in Search box and press Enter.
2. Navigate to the following key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Highlight this key, on the right pane, and then check if the "Upperfilters" and "Lowerfilters" values are present. If so, please right click on the values and select "Delete" to remove them.
Step 3: Remove the CDROM driver:
=======================
1. Click "Start" Pearl, type in "devmgmt.msc" in Search box and press "Enter".
2. Expand "DVD/CDROM Drives".
3. Right click your CDROM Drive, and click "Uninstall".
Then, please restart your computer. Does the CDROM work properly now?
Related Information
===========
For more information, please refer to the following article from Microsoft Knowledge Base:
https://support.microsoft.com/en-us
Please try the above steps and let me know the results at your earliest convenience. If there are any questions or concerns, feel free to contact me.
I look forward to your reply.
Best Regards,
Candice Wang
v-30cwan@mssupport.microsoft.com
Microsoft Windows Vista Support Professional
Satisfied customers are my top priority. Please let either myself or my manager know what you think of the level of service provided. You can send feedback to my manager, Terry at v-teliu@mssupport.microsoft.com.
Step 2: Modify the Registry:
===================
1. Click "Start" Pearl, type in "regedit" (without quotation marks) in Search box and press Enter.
2. Navigate to the following key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Highlight this key, on the right pane, and then check if the "Upperfilters" and "Lowerfilters" values are present. If so, please right click on the values and select "Delete" to remove them.
Step 3: Remove the CDROM driver:
=======================
1. Click "Start" Pearl, type in "devmgmt.msc" in Search box and press "Enter".
2. Expand "DVD/CDROM Drives".
3. Right click your CDROM Drive, and click "Uninstall".
Then, please restart your computer. Does the CDROM work properly now?
Related Information
===========
For more information, please refer to the following article from Microsoft Knowledge Base:
https://support.microsoft.com/en-us
Please try the above steps and let me know the results at your earliest convenience. If there are any questions or concerns, feel free to contact me.
I look forward to your reply.
Best Regards,
Candice Wang
v-30cwan@mssupport.microsoft.com
Microsoft Windows Vista Support Professional
Satisfied customers are my top priority. Please let either myself or my manager know what you think of the level of service provided. You can send feedback to my manager, Terry at v-teliu@mssupport.microsoft.com.
xpcman
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Feb 27, 2009 at 10:29 PM
Feb 27, 2009 at 10:29 PM
You might try the solution given at this web site:
https://searchwindowsserver.techtarget.com/tip/How-to-fix-CD-DVD-ROM-issues-in-Windows-2000-and-XP
Good Luck
https://searchwindowsserver.techtarget.com/tip/How-to-fix-CD-DVD-ROM-issues-in-Windows-2000-and-XP
Good Luck
May 17, 2009 at 11:53 PM
Thank you SO MUCH!
Aug 28, 2009 at 11:47 PM
Sep 28, 2009 at 12:12 AM
My problem is the worst, because my dvd drive had totalled disappeared from my "installation manager". What should I do ? how can I find the drive and reinstall the driver ?
Please help !
Kitty
Oct 8, 2009 at 07:04 AM
Mar 26, 2010 at 12:56 PM