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Urgent need of a "puter-tuter"

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sizzer Posts 4 Registration date Thursday January 30, 2014 Status Member Last seen February 4, 2014 - Jan 30, 2014 at 08:51 PM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Feb 4, 2014 at 05:43 PM
Can anyone direct me to where I can get a "windows boot CD" free?

My sister sent me her HP laptop and asked me to dump it and put it back to factory specs.it is operating on Windows 7 home Premium.

She told me her user name and password. So, I turn it on and up pops the sign in page; so right off I saw that her real name was there so I added the password;and got "username or password is incorrect".

That is as far as I have been able to get.The more I read on the problem the more confused I get.
I have deduced that I need a windows boot cd; well HP has one for $200 and I do not have that kind of money.

When I do a search for "free windows boot cd" as with all things it shows a multitude of lists;so I try the first on the list and once again there is so much information I get lost as a goose in a snowstorm!!

Would someone please have mercy on an old(er) lady and guide me to the boot cd and step by step on how to get into windows and online. And quite possibly how to dump it.
She wants to dump it because a "friend" used it and goodness knows what all she did to it.

Your help will be tremendously appreciated.

thank you in advance; from sunny south ALABAMA......sizzer

3 responses

Answer 1 / 3
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Jan 31, 2014 at 04:44 PM
You can create Windows password reset disk on a computer by downloading the software from the internet. With the disk you can remove the forgotten password. There are only four steps to follow:

Download Windows Login Recovery and install it on the available computer
Run the software and use it to burn a Windows password recovery disk (you could burn the file into the blank CD/DVD or USB flash drive)
Change the BIOS setting of your locked computer to make it boot from the CD-ROM (start computer and press F2 or Delete to enter BIOS setup).
Boot your locked computer from the created disk and remove the Windows password.

P.S. Alabama was not that sunny lately but snowy!
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Jan 31, 2014 at 05:22 PM
Another thing, do you mean the bios password or Windows password?
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sizzer Posts 4 Registration date Thursday January 30, 2014 Status Member Last seen February 4, 2014
Feb 3, 2014 at 02:03 PM
Hello; and you're right,"sunny" ALABAMA has been snowy and frozen even as far south as it goes!!!!
As for your question; i'm not real sure.....I turn it on and a page pops up that says her name over a password slot. When I enter the pw she gave me it prompts "username or pw incorrect". That is as far as I can get.
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Feb 3, 2014 at 05:18 PM
There are two kinds of passwords.

The bios password is before Windows comes on. The other password is the admin password asked by windows.
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sizzer Posts 4 Registration date Thursday January 30, 2014 Status Member Last seen February 4, 2014
Feb 4, 2014 at 04:40 PM
I have the bios(first password) that leads to the windows opening. THAT is the one I need to find out or find out how to change it.

thank you Ambucias!!
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Answer 2 / 3
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Feb 4, 2014 at 05:43 PM
This link will solve your issue:

https://www.howtogeek.com/96805/how-to-reset-your-windows-password-without-an-install-cd/
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Answer 3 / 3
sizzer Posts 4 Registration date Thursday January 30, 2014 Status Member Last seen February 4, 2014
Jan 31, 2014 at 04:23 PM
I was asked the make and model.....it is a HP G56-123NR notebook
and as I stated it turns on and goes to the page that asks for password.
when I enter the one my sister gave me; it prompts that "user name or password incorrect.
Perhaps I just need to know how to change that info ?

thank you greatly for your help
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