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WD My Passport Enterpr isn't working it being and not responding

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MJoke94 Posts 1 Registration date Friday February 21, 2014 Status Member Last seen February 21, 2014 - Feb 21, 2014 at 09:37 PM
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Feb 21, 2014 at 11:06 PM
i used my external USB 3.0 hard drive 3 days ago but i plugged it in today and its not working i tried other computers i updated the drives i also uninstalled the drive and installed it still nothing i looked at its status and says its working properly but i when i look for it but still don't see it what should i do without losing anything on the WD My Passport Enterpr external hard drive.
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xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,826
Feb 21, 2014 at 11:06 PM
About all you can do is disassemble the case and remove the hard drive. Then either mount it in a desktop computer or use a new USB hard drive enclosure. If the drive's OK but the USB electronics is bad this will allow you to see the data. But, 90% of these problems are found to be a failed hard disk.

Good Luck
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