Previous Topic Next Topic

Need help with iPod and iPhone

Closed
Possessed Posts 1 Registration date Tuesday May 20, 2014 Status Member Last seen May 20, 2014 - May 20, 2014 at 06:09 PM
 Blocked Profile - May 21, 2014 at 06:55 AM
My laptop can't find my iPhone 4 or iPod Classic but found my iPad 2.

I've done:
Update both devices and iTunes
Repaired the Apple device software (ADM or something like that)
Repaired iTunes
Shut down and restarted laptop, iPod and iPhone
Checked the cable and USB ports (they charge but can't transfer anything)

I know uninstalling iTunes and reinstalling might do it (I'm doing it just now but have little faith it'll work)

I know a lot of people have posted the same problem nothing has helped yet, any help will be greatly appreicated.

My laptop details:

64-bit OS
Windows 7
RAM 6GB
Related:

1 response

Answer 1 / 1
Blocked Profile
May 21, 2014 at 06:55 AM
Hello,

sometimes when you uninstall the apple device support it can prevent itunes seeing your devices.

you will need to completely remove iTunes.

http://support.apple.com/kb/HT1925

Ensure that you remove the apple folders and related apple folders from directories in C:\users\username\appdata\local and roaming

Restart and install.
0