Blue Screen comes up while copying.

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TanmayS Posts 14 Registration date Wednesday September 10, 2014 Status Member Last seen March 17, 2015 - Sep 10, 2014 at 12:05 PM
TanmayS Posts 14 Registration date Wednesday September 10, 2014 Status Member Last seen March 17, 2015 - Sep 25, 2014 at 02:22 PM
Sir, recently my laptop has begun to show a problem. While copying some files, the lappy freezes and the Blue Screen Of Death (BSOD) comes up as a result of which the file can't be copied.
However, this isn't a frequent problem. I can copy certain files while the BSOD comes up randomly for some other files. Is there any way to solve this or just maybe what's causing this? Any help would be appreciated.
Thank you.
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4 responses

Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Sep 10, 2014 at 06:35 PM
Download the following on your desktop:

http://www.nirsoft.net/utils/bluescreenview.zip

Unzip the file

Double click on BlueScreenView.exe

At the end of the scan, click on edit and then on select all

Go on file and click on save selected items

Save the log as bsod.txt

Open bsod.txt, copy and paste here
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TanmayS Posts 14 Registration date Wednesday September 10, 2014 Status Member Last seen March 17, 2015
Sep 11, 2014 at 12:38 AM
I did what you said but the app box shows up empty. Both the dump file and filename boxes are empty.

Although I forgot to mentoin that the files which I tried to copy were from an external DVD/CD drive. My default drive is damaged, so I bought a new external one.
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TanmayS Posts 14 Registration date Wednesday September 10, 2014 Status Member Last seen March 17, 2015
Sep 23, 2014 at 09:27 AM
Okay. First of all, I am extremely sorry for the delay.

Now, the blue screen came up a second time and this time the BSOD.exe did work. It showed the following data-


==================================================
Dump File : 092314-147779-01.dmp
Crash Time : 23-09-2014 18:12:02
Bug Check String : CRITICAL_OBJECT_TERMINATION
Bug Check Code : 0x000000f4
Parameter 1 : 00000000'00000003
Parameter 2 : fffffa80'080a0b30
Parameter 3 : fffffa80'080a0e10
Parameter 4 : fffff800'03797270
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\092314-147779-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
Dump File Time : 23-09-2014 18:18:08
==================================================



So, now can you please help me? And, for your information the blue screen comes up whenever I try to copy any kind of file. Eg: mp4, a folder of Jericho season 1 (4.09GB) etc etc
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Sep 11, 2014 at 05:34 AM
1. What does it say on the BSOD?

2. What is your operating system?

3. What is the make and model of the laptop?

4. What kind of files are you transferring

5. What is the make and model of your external drive?
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TanmayS Posts 14 Registration date Wednesday September 10, 2014 Status Member Last seen March 17, 2015
Sep 23, 2014 at 09:31 AM
2. Windows 7 Professional Service Pack 1

3. Sony Vaio VPCSB18GG

4. Any files like .mp4, game data files etc. Also, if I copy a folder of around 4GB then around 2GB gets copied and then the BSOD appears.
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Sep 23, 2014 at 05:49 PM
Hello,

Can I assume that you are trying to copy files from or to the hard disk from an external memory device?

The issue is called a memory mini dump.

There are several possibilities that cause a faulty driver ntoskrnl.exe or faulty ram sticks or a worm called w32.Bolzano.

I suggest you first check your ram sticks, remove the sticks and insert one a time in the first slot.

If that does not work, I suggest you restore your system to a previous restore point. You will not lose any data.

Let me know
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TanmayS Posts 14 Registration date Wednesday September 10, 2014 Status Member Last seen March 17, 2015
Sep 24, 2014 at 02:34 PM
Thank you.

Yes sir, the BSOD comes up only when I copy from an external source to the hard disk.

Now, the problem is I do not know how to open up and remove the laptop parts or even how to restore the system to a previous point!
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Sep 24, 2014 at 04:24 PM
To restore the system to a previous point:

1.Navigate to the Start -> All Programs -> Accessories -> System Tools program group.

2.Click on the System Restore program icon.

3.Click Next > on the Restore system files and settings window.

4.Choose the restore point that you want to use. (usually a date in bold, prior to the occurence of the issue.

5.Click Next >.

6.Click Finish on the Confirm your restore point window to begin the System Restore.

Note: Windows 7 will shut down to complete the System Restore so be sure to save any work you might have open in other programs before continuing.

Important: System Restore will not revert any of your non-system files like documents, email, music, etc. to a previous state. These types files are completely unaffected by System Restore. If your intention with this tool was to recover a deleted non-system file, try using a file recovery program instead of System Restore.

7.Click Yes to the Once started, System Restore cannot be interrupted. Do you want to continue? dialog box.

System Restore will now restore Windows 7 to the state that was recorded in the restore point you chose in Step 4.

Note: The System Restore process could take several minutes as you see the "Please wait while your Windows files and settings are being restored" message. Your computer will then reboot as normal when complete.
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TanmayS Posts 14 Registration date Wednesday September 10, 2014 Status Member Last seen March 17, 2015
Sep 25, 2014 at 02:22 PM
Okay, thank you sir.
I'll give it a try.
Thanks a lot.
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