WD Passport not detecting / RecognisedClosed

Question

Hello, 



Configuration: Windows 7 / Chrome 37.0.2062.124

Not able to fix the issue with below 2 solutions:

Solution 1:

Try this 1 

Plug your external drive. 

Click on Start --> In search box, type devmgmt.msc and press Enter. 

"Device Manager" will be opened. Is there any yellow mark? 

Double-click on "Disk drives" and let me know if you can see your external hard 

drive under it. 
----------------------------------------------------------------------------------
Solution 2:

Hello, 
Try this 1 
Click on Start --> In search box, type cmd. When it show "Command Prompt" in the search list, 
right-click on it and select the option "Open as administrator". 
Open the command prompt and type the below commands 
set devmgr_show_nonpresent_devices=1 --> Press Enter 
start devmgmt.msc --> Press Enter 
"Device Manager" window will be opened. 
Now in the device manager, click on "View" --> Select "Show hidden devices" 
Now expand the nodes "Disk Drives" and "Universal serial bus controller" by clicking on "+" symbol. If you find any greyed entries --> Right click on it --> Select "Uninstall". 
Restart your PC and connect your external drive. 
Good Luck

xpcman · Answer

Did you try the drive on a second computer?  If it fails on both computers then I would suspect the hard disk has a nonrecoverable hardware error.

Good Luck

R2D2_WD · Answer

Hi there,

Could you give us some more details. Can you see the drive in Disk Management and Device Manager? Is it a new drive or it has been working fine and suddenly is not detected?
Like xpcman said, try it on a different PC and with a different cable. Update drive's firmware from the WD web page. Follow the link below:
https://support.wdc.com/downloads.aspx?DL 

Let me know if you have any progress

userresu · Answer

Dear Team,

Thanks for the response...

1. Yes, I have tried connecting to a another Computer. But it is not detected.

2. No I cannot see it in Disk Management.

3. Yes.. I can see it in Device Manager..Under Disk Drives-> WD My Passport 0748 USB Device. Status "This device is working properly."

4. Under WD Drive Management devices it shows status as "This device is working properly."

5. I am able to see it in Safely Remove hardware and Eject Media icon..

6. Yes, I have updated the software.

7. My PC Details:
- MS Windows 7 Home Premium
- x64-based PC

Attached an image for your reference.

Regards,

R2D2_WD · Answer

Is it completely missing in Disk Management or it is shown with a black line? 
I would try to assign a drive letter to the drive through the CMD. Use the commands: diskpart, list disk (the drive should be listed there), select disk=n (where n corresponds to your My Passport drive), assign letter = J (or any letter you like).
If you have no success, you can try to open the device on another OS, for example using a Linux Live CD.

https://docs.microsoft.com/en-us/previous-versions/windows/it-pro/windows-server-2003/cc757491(v=ws.10)?redirectedfrom=MSDN 
https://ccm.net/faq/34271-windows-the-diskpart-command - more details about the diskpart command

userresu · Answer

Cheers Team,

It is not showing in Disk management not even a black line..

Frankly Speaking I didn't understand how to use the Diskpart command.

Meanwhile I spoke to the WD customer care and they suggested that WD Harddisk needs to be Initialized eventually which would lead for data lost.

Please suggest me any Freeware Data recovery software to recover the data from Hard Disk which is not detecting in my PC...

Is there any contact details so that I can reach your team and talk directly..It would be of great help!

R2D2_WD · Answer

I recommend you to try the diskpart command. Follow the instructions in the link below. Start the command prompt and type "diskpart", after that type "list disk" and should see your disks. From the list you pick the number of the disk have issues with and write "select disk 1" (if 1 is the number of the disk), after that you should get a message that the drive is selected. Type "assign letter =J" (or any letter you like, which is not in use). This way you should assign a drive letter to the drive, which may result helpful. If not you should try another OS, like Linux. Those Live CDs can be useful. Just in case, try another USB cable.
I really can not suggest you any particular recovery software, but you should look for solutions in the downloads section of this page or following the link I leave below. You have already reached the WD customer care. My team is trying to help users in different forums but we do not offer phone technical support.

https://ccm.net/faq/34271-windows-the-diskpart-command - the diskpart command
https://www.tomshardware.com/ - a topic that may be useful

R2D2_WD · Answer

I recommend you to try the diskpart command. Follow the instructions in the link below. Start the command prompt and type "diskpart", after that type "list disk" and should see your disks. From the list you pick the number of the disk have issues with and write "select disk 1" (if 1 is the number of the disk), after that you should get a message that the drive is selected. Type "assign letter =J" (or any letter you like, which is not in use). This way you should assign a drive letter to the drive, which may result helpful. If not you should try another OS, like Linux. Those Live CDs can be useful. Just in case, try another USB cable.
I really can not suggest you any particular recovery software, but you should look for solutions in the downloads section of this page or following the link I leave below. You have already reached the WD customer care. My team is trying to help users online, but we do not offer phone technical support.

https://ccm.net/faq/34271-windows-the-diskpart-command - the diskpart command
https://www.tomshardware.com/ - a topic that may be useful

WD Passport not detecting / Recognised

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