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2 responses
Ambucias
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Feb 8, 2015 at 04:32 PM
Feb 8, 2015 at 04:32 PM
Hello,
Good thing the zero key did not work because you would have erased all of your data.
Why did you try a system restore?
What kind of system restore did you try?
Look like you have a hardware issue.
Can you boot in safe mode?
Good thing the zero key did not work because you would have erased all of your data.
Why did you try a system restore?
What kind of system restore did you try?
Look like you have a hardware issue.
Can you boot in safe mode?
Ambucias
Posts
47356
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
February 15, 2023
11,171
Feb 9, 2015 at 04:43 PM
Feb 9, 2015 at 04:43 PM
Hello Chris,
No need to apologize.
Websave and other pop-ups are viruses which get into the root of the system. Trying a system restore before disinfecting the machine was an error.
Since your machine does not boot in safe mode, I advise that you restore to factory settings:
Here is the correct method:
https://ccm.net/faq/4811-restore-toshiba-laptop-to-factory-settings#using-the-recovery-partition
Sorry but all of your data will be lost.
Good luck and let me know.
No need to apologize.
Websave and other pop-ups are viruses which get into the root of the system. Trying a system restore before disinfecting the machine was an error.
Since your machine does not boot in safe mode, I advise that you restore to factory settings:
Here is the correct method:
https://ccm.net/faq/4811-restore-toshiba-laptop-to-factory-settings#using-the-recovery-partition
Sorry but all of your data will be lost.
Good luck and let me know.
Feb 8, 2015 at 05:58 PM
Feb 8, 2015 at 06:15 PM
I repeat:
Why did you try a system restore?
What kind of system restore did you try?
Can you boot in safe mode, with or without networking?
You have a Toshiba which is sad because things get more complicated. Toshiba problems are recurrent.
Have you recently installed new software or harddare? Which is it and from what source?
I must now log off till the morning.
Hang in there.
Best regards and God save the Queen
Feb 9, 2015 at 01:11 AM
No new hard or soft -ware been added that I know of!!
Thanks for your help so far!!
Feb 9, 2015 at 04:19 AM
hold the SHIFT key and click Restart
Feb 9, 2015 at 01:28 PM