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Shows that Ethernet cable unplugged though its properly plugged

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Demi - Feb 17, 2015 at 07:50 AM
 Demi - Jun 28, 2015 at 01:11 AM
Hello,
I'm experiencing this problem later this afternoon. I cant connect to the internet because it shows that the cable is unplugged. I tried everything I know about troubleshooting but still problem remain unsolved. I also had a more than 30 mins technical assistance from my internet provider via phone and we both conclude that maybe its the device that has a problem. That's after I tried to plugged the internet cable to my old laptop and I had connection. This problem is with my 5months old laptop with Windows 8 operating system. I don't have router, only direct cable/canopy to my laptop. Hope somebody would take some time to post about the solution for this kind of problem.
Thank you!




1 response

Answer 1 / 1
Blocked Profile
Feb 17, 2015 at 07:56 AM
Hello,

can you right click the local area connection and select disable.

then do it again and select enable. Try again.


0
Demi
Jun 28, 2015 at 01:11 AM
Hi Kieferschild! Sorry for late reply.. My problem has been resolved the next day I posted this problem. I called my internet provider (SMART Bro). The next day, a technician came over and they solved the problem by doing some technical settings on the Canopy and by changing the cables I have. I do not believe on the customer help via phone. She said maybe its my device (laptop) that has a problem. I said, my laptop is new so its impossible. Well, good thing at least their technician fixed my problem.
Sorry again for late reply. I appreciate your help!
God Bless!
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