Modem problem
Solved/Closed2 responses
Sounds like a driver problem. Does he know what modem (brand & type) is installed or if it is not a custom built computer, then what is the computer model. Therefore I could look up the drivers information.
You can also try this:
Go to the device manager and uninstall the modem and reboot the computer, the modem should then be recognized as new hardware and the installation wizard will take you through the process and try to find the appropriate driver/s for it.
If this is a custom build with something like a US Robotics 57k modem you may need a little more information to make it work...
Good luck!
Go to the device manager and uninstall the modem and reboot the computer, the modem should then be recognized as new hardware and the installation wizard will take you through the process and try to find the appropriate driver/s for it.
If this is a custom build with something like a US Robotics 57k modem you may need a little more information to make it work...
Good luck!
