Laptop frozen in black screen but i can control the mouse [Solved/Closed]

Ask a question Help - Last answered on Mar 10, 2015 at 08:22 AM by Help
Hello, the laptop of my sister is frozen in black screen but i can control the mouse but before it happened i shut it down then its says" theres still an application running" 2options appeared it says shut down anyway and then cancel i pressed cancel then the black screen appeared.

plus moins
Try powering it off by pressing the on/off button for about 5 seconds (until it fully switces off). Now reboot and hopefully it will work now.

Let me know how you get on.
Help- Mar 10, 2015 at 08:22 AM
THANK YOU VERY MUCH!!!! I dont know you very much but i do know that you helped me fix my sister's laptop!!!!

Member requests are more likely to be responded to.

Members can monitor the statuses of their requests from their account pages.

A CCM membership gives you access to additional options.

Not a member yet?

Sign up now. It takes less than a minute and is completely free!